Customer Care Agent - Durban

Placements24; Durban; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Fully remote role

Equipment provided

Training opportunities

Supportive online team

Competitive salary

Job summary

Placements24 is seeking a personable Customer Care Agent to join a remote team with a hub in Durban. You will manage inquiries, resolve issues, and contribute to a positive brand image from a home office.

This role suits individuals who excel in communication and problem-solving in a remote setting. Responsibilities include handling multi-channel inquiries, accurate product/service information, and proper escalation when needed.

Qualifications

• Experience in customer care or call center environments preferred.
• Excellent written and verbal communication.
• Proficiency with digital communication tools and customer support software.
• Strong organizational skills with multitasking ability.
• Reliable internet connection and dedicated home workspace for remote work.

Responsibilities

• Handle inbound customer communications via phone, email, and live chat.
• Address inquiries, concerns, and complaints professionally.
• Provide accurate information on products, services and policies.
• Escalate complex issues to senior staff when needed.
• Maintain records of interactions and support activities.

Skills

Communication skills

Multi-channel support

Problem solving

Organizational skills

Remote work readiness

Tools

CRM software

Job description

About the Role

We are seeking a personable and efficient Customer Care Agent to join our client's team, operating remotely with a hub in Durban. This role is essential for providing outstanding customer service and support, ensuring every client feels valued and heard. You will be instrumental in managing customer inquiries, resolving issues, and contributing to a positive brand image from the comfort of your home office. This is a fantastic opportunity for individuals who excel in communication and problem-solving in a remote work setting.

Key Responsibilities

• Handle inbound customer communications across various channels, including phone, email, and live chat.
• Address customer queries, concerns, and complaints with professionalism and empathy.
• Provide accurate information regarding products, services, and policies.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain comprehensive records of customer interactions and support activities.

Requirements

• Previous experience in a customer care or call center environment is highly desirable.
• Exceptional communication skills, both written and verbal.
• Proficiency in using digital communication tools and customer support software.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A reliable internet connection and a dedicated home workspace are mandatory for this remote role.

Benefits

• Competitive remuneration package.
• Fully remote working arrangement.
• Company-provided equipment and software.
• Opportunities for ongoing training and skill development.
• A supportive online team community fostering collaboration.