Customer Service Representative - Richards Bay

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 170,000 - 210,000; Full time

Benefits offered by this job

Hybrid work arrangement

Quality healthcare benefits and a退休储蓄?

Ongoing training and skill development

Vibrant team environment fostering增长

Job summary

Placements24 is seeking a proactive Customer Service Representative for a hybrid role in Richards Bay. You will handle inquiries, resolve issues, and provide comprehensive support to clients across KwaZulu-Natal, building strong relationships and ensuring satisfaction.

The position blends in-office collaboration with remote flexibility, offering opportunities to demonstrate excellent communication and multitasking skills while contributing to quality service delivery and team growth.

Qualifications

• Previous experience in a customer service role is essential.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and customer service software.
• Excellent communication and presentation skills, with a clear and professional tone.
• Ability to multitask, prioritize, and manage time effectively in a dynamic setting.

Responsibilities

• Handle incoming customer calls, emails, and messages, providing prompt and accurate assistance.
• Identify and assess customers' needs to achieve satisfaction, delivering exceptional service.
• Troubleshoot and resolve customer complaints, offering appropriate solutions and alternatives.
• Process orders, forms, applications, and requests accurately.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies to ensure consistency.

Skills

Phone handling

Active listening

CRM familiarity

Communication skills

Time management

Team player

Positive attitude

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and customer-focused Customer Service Representative to join their operations in Richards Bay . This role is integral to ensuring client satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. You will be instrumental in building strong client relationships within the KwaZulu-Natal region, contributing to the company's reputation for excellent service. This hybrid position allows for a blend of in-office collaboration and remote flexibility.

Key Responsibilities

• Handle incoming customer calls, emails, and messages, providing prompt and accurate assistance.
• Identify and assess customers' needs to achieve satisfaction, delivering exceptional service.
• Troubleshoot and resolve customer complaints, offering appropriate solutions and alternatives.
• Process orders, forms, applications, and requests accurately.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies to ensure consistency.

Requirements

• Previous experience in a customer service role is essential.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and customer service software.
• Excellent communication and presentation skills, with a clear and professional tone.
• Ability to multitask, prioritize, and manage time effectively in a dynamic setting.
• A team player with a positive attitude and strong work ethic.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work arrangement for enhanced flexibility.
• Access to quality healthcare benefits and a retirement savings plan.
• Opportunities for ongoing training and skill development.
• Vibrant team environment fostering professional growth in Richards Bay.