Customer Care Representative

Placements24; Soweto; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Team environment

Health & wellness

Community values

Job summary

Placements24 in Soweto invites a friendly Customer Care Representative to join our vibrant team. You will be the frontline voice, assisting customers by phone, email and in person, and ensuring a positive experience with empathy and professionalism.

The role requires clear communication, active listening and a proactive approach to resolving issues. Familiarity with CRM systems and basic computer apps is preferred, and you will help maintain accurate customer records to support excellent service

Qualifications

• Proven experience in a customer care or similar role.
• Excellent communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Familiarity with CRM software and basic computer applications.
• Strong problem-solving skills and a proactive approach to customer service in Soweto.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Provide information about products, services, and company policies accurately.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process customer orders, returns, and exchanges with attention to detail.
• Maintain customer records and update information in the CRM system as needed.

Skills

Customer service

Communication

Active listening

Problem solving

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a friendly and efficient Customer Care Representative to join their vibrant team in Soweto . This role is crucial for ensuring a positive and seamless experience for all customers, addressing their needs and resolving issues with professionalism and empathy. You will be the frontline representative, embodying the company's commitment to excellent service. The ideal candidate is a strong communicator with a natural inclination to help others, contributing positively to the customer service operations in Soweto .

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Provide information about products, services, and company policies accurately.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process customer orders, returns, and exchanges with attention to detail.
• Maintain customer records and update information in the CRM system as needed.

Requirements

• Proven experience in a customer care or similar role.
• Excellent communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Familiarity with CRM software and basic computer applications.
• Strong problem-solving skills and a proactive approach to customer service in Soweto .

Benefits

• Competitive annual salary.
• Opportunities for training and skill enhancement.
• A supportive and team-oriented work environment.
• Health and wellness benefits provided.
• Be part of a company that values its customers and employees in the Gauteng community.