Customer Service & Order Coordination Specialist

MCC; Paarl; On-site; ZAR 134,000 - 201,000; Full time

Job summary

MCC is seeking a proactive sales administrator to provide courteous, prompt administration to customers and internal departments. You will manage orders, coordinate with production and purchasing, and keep customers informed on schedules and deliveries.

The role requires 2–5 years of sales administration experience, strong communication, and familiarity with SAP/Radius and MS Office. Applicants should be adaptable, reliable, and capable of handling multiple priorities in a fast-paced environment.

Qualifications

• Grade 12 is required.
• Diploma in Sales & Marketing or equivalent.
• Sound and credible customer service background.
• Sales administration experience (2–5 years).
• Experience with business system SAP/Radius.
• Adaptability and reliability.
• Strong written and verbal communication skills.
• Good computer skills (MS Office).
• Decisive and problem-solving mindset.

Responsibilities

• Communicating schedules and order dates to external sales teams and customers.
• Raising customer orders on the business system and processing amendments to artwork.
• Collaborating with Estimating and Sales to ensure correct pricing and invoicing.
• Managing order amendments with production and purchasing and notifying senior management of sales changes.
• Raising concession forms for customer trials when required and ensuring proper documentation.
• Forwarding information to Technical Services and coordinating with Sales/Key Account Managers.
• Providing a communication channel between operations, external sales, and customers.

Skills

Sales administration

Customer service

Adaptability

Communication

MS Office

SAP

Radius

Problem solving

Reliability

Decisiveness

Education

Grade 12

Diploma in Sales & Marketing

Tools

SAP

Radius

Job description

MCC is seeking a proactive sales administrator to provide courteous, prompt administration to customers and internal departments. You will manage orders, coordinate with production and purchasing, and keep customers informed on schedules and deliveries.

The role requires 2–5 years of sales administration experience, strong communication, and familiarity with SAP/Radius and MS Office. Applicants should be adaptable, reliable, and capable of handling multiple priorities in a fast-paced environment.