Internal Sales Administrator - Customer Service & Orders

The Talent Room; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Talent Room is seeking an Internal Sales Administrator in Cape Town to support customer service, sales administration and order processing within a busy team. This role requires strong administrative skills and a proactive approach in a fast-paced environment.

You will coordinate with production, warehouse and dispatch, manage quotations, and keep customers informed on lead times and delivery statuses. ERP and MS Office experience are essential.

Qualifications

• Grade 12 (Matric) required.
• Qualification in Sales, Business Administration or Customer Service advantageous.
• Experience in Internal Sales or Sales Administration advantageous.
• Experience in aluminium, hardware, building materials, manufacturing or construction advantageous.
• Computer literate with Excel, Outlook and Word; ERP experience is desirable.

Responsibilities

• Assist walk-in, telephonic and email customers professionally.
• Build and maintain strong customer relationships.
• Provide product information and technical guidance where applicable.
• Resolve customer queries efficiently.
• Prepare quotations accurately and timeously.
• Process customer sales orders.
• Follow up on outstanding quotations.
• Convert enquiries into sales opportunities.
• Ensure all customer information is accurately maintained.
• Liaise with warehouse regarding stock availability.
• Coordinate customer collections and deliveries.
• Monitor back orders and communicate lead times.
• Assist with month-end sales administration and reporting.

Skills

Customer service

Organisational skills

People skills

Time management

Education

Grade 12 (Matric)

Sales/Business Admin qualification

Tools

ERP system

Microsoft Office

Job description

The Talent Room is seeking an Internal Sales Administrator in Cape Town to support customer service, sales administration and order processing within a busy team. This role requires strong administrative skills and a proactive approach in a fast-paced environment.

You will coordinate with production, warehouse and dispatch, manage quotations, and keep customers informed on lead times and delivery statuses. ERP and MS Office experience are essential.