Customer Operations & Order Fulfillment Specialist

MSD; Cape Town; On-site; ZAR 279,000 - 391,000; Full time

Job summary

MSD is seeking a detail-oriented Customer Liaison and Order Administration professional in Cape Town. The role involves assisting customers and sales teams with quotations and inquiries, delivering product and process support, and ensuring clear communication across telephone, WhatsApp, and email channels.

Key duties include processing customized orders, validating printed materials, and coordinating with production, warehouse, dispatch, and finance to keep orders accurate and on schedule.

Qualifications

• Matric (Grade 12) is required.
• Administrative qualification or equivalent required.
• Advanced knowledge of the Microsoft Office 365 Suite is required.

Responsibilities

• Provide prompt and professional assistance to customers and sales teams with quotations, enquiries, and product-related queries.
• Deliver product and process support to customers and sales teams.
• Maintain effective communication with customers and internal stakeholders via telephone, WhatsApp, and email.
• Build and maintain positive customer relationships through professional service and timely follow-up.
• Analyze and process customized printed orders.
• Process and prioritize customized orders.
• Receive printed orders from customers and sales teams.
• Validate and process printed orders accurately and efficiently.
• Proactively communicate order status, progress, and any delays to customers and sales teams.
• Maintain and update printed order control and forecasting sheets.
• Ensure all printing requirements and specifications are accurately reflected on orders.
• Process blank orders: receive, validate, and ensure accuracy and turnaround times.

Skills

Communication

CRM Account Management

Customer Centricity

Customer Service

Customer Support

Multitasking

Office Administration

Order Processing

Sales Data Management

Sales Support

Service Scheduling

Education

Matric (Grade 12)

Administrative qualification or equivalent

Advanced knowledge of Microsoft Office 365 Suite

Tools

Sage 300

Microsoft Office 365 (Office 365 Suite)

Job description

MSD is seeking a detail-oriented Customer Liaison and Order Administration professional in Cape Town. The role involves assisting customers and sales teams with quotations and inquiries, delivering product and process support, and ensuring clear communication across telephone, WhatsApp, and email channels.

Key duties include processing customized orders, validating printed materials, and coordinating with production, warehouse, dispatch, and finance to keep orders accurate and on schedule.