Printed Orders & Customer Liaison Specialist

MSD Malaysia; Cape Town; On-site; ZAR 260,000 - 400,000; Full time

Job summary

Merck & Co., Inc. is seeking a proactive Customer Liaison & Order Processing professional to support SA/SSA customers.

You will handle inquiries, provide quotations, and ensure accurate processing of customized printed orders while coordinating with Production, Warehouse, Dispatch and Finance teams. The role requires 2–3 years in customer service or order processing, strong communication skills, and proficiency in Sage 300 and MS Office 365.

Qualifications

• Essential Skills: Proven customer service experience.
• Excellent written, verbal, and telephonic communication skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to multitask and manage competing priorities.
• Experience using Sage 300.

Responsibilities

• End-to-end customer liaison and order processing for SA/SSA customers.
• Provide quotations, enquiries and product-related support to customers and sales teams.
• Communicate order status and delays to customers and sales teams.
• Maintain printed and blank order control and forecasting sheets.
• Coordinate with Production, Warehouse, Dispatch and Finance teams.

Skills

Customer service

Communication

Time management

Multitasking

Sage 300

CRM

Office suite

Education

Matric

Administrative qualification

Tools

Sage 300

CRM

MS Office 365

Job description

Merck & Co., Inc. is seeking a proactive Customer Liaison & Order Processing professional to support SA/SSA customers.

You will handle inquiries, provide quotations, and ensure accurate processing of customized printed orders while coordinating with Production, Warehouse, Dispatch and Finance teams. The role requires 2–3 years in customer service or order processing, strong communication skills, and proficiency in Sage 300 and MS Office 365.