Customer Service Advisor

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Job summary

Placements24 is seeking a Customer Service Advisor in Kimberley to deliver exceptional service across multiple channels. The hybrid role emphasizes solving customer queries, maintaining records, and building positive relationships with clients.

The ideal candidate has prior customer service or call center experience, strong communication, and CRM proficiency. A high school diploma is required, with potential incentives based on performance, in a supportive Northern Cape team.

Qualifications

• High school diploma required; further education beneficial.
• Experience in customer service or call center.
• Excellent communication and listening skills.
• Proficiency with CRM systems and customer service software.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Handle customer inquiries via phone, email, and messaging platforms.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently and courteously.
• Process customer orders, applications, and requests.
• Maintain detailed customer records and interaction logs.
• Identify upsell or cross-sell opportunities.

Skills

Customer service

Communication

CRM experience

Active listening

Interpersonal skills

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for an enthusiastic and customer-oriented Customer Service Advisor to join their team in Kimberley . This role is central to delivering exceptional service, addressing customer inquiries, and ensuring client satisfaction across various communication channels. You will play a key part in building positive customer relationships and providing effective solutions to their needs. This hybrid role offers the flexibility to balance work and personal life, working within a dynamic team in the heart of the Northern Cape.

Key Responsibilities

• Handle customer inquiries via phone, email, and messaging platforms.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently and courteously.
• Process customer orders, applications, and requests.
• Maintain detailed customer records and interaction logs.
• Identify opportunities to upsell or cross-sell relevant products or services.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using customer service software and CRM systems.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and a commitment to customer satisfaction.
• High school diploma required; further education or certifications are beneficial.

Benefits

• Competitive salary and potential for performance incentives.
• Comprehensive benefits package including medical aid.