Customer Service Coordinator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Growth opportunities

Collaborative environment

Hybrid work schedule

Job summary

Placements24 is seeking a Customer Service Coordinator in Richards Bay. The role blends in-office collaboration with remote work to deliver a seamless customer journey, managing inquiries and coordinating service requests.

You will nurture relationships through proactive communication, maintain records, and collaborate with internal teams to ensure customer needs are met efficiently.

Qualifications

• Proven experience in a customer service or coordination role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to adapt to a hybrid work model and contribute positively to team dynamics in Richards Bay.

Responsibilities

• Coordinate customer service activities, ensuring timely and satisfactory resolution of inquiries and issues.
• Manage customer accounts and maintain accurate records in the company's database.
• Liaise with internal departments to ensure customer needs are met efficiently.
• Provide proactive updates to customers regarding their service requests or inquiries.
• Identify trends in customer feedback and report them to management for service improvement.

Skills

Customer service

Coordination

Organizational skills

Multitasking

Communication

Tools

CRM software

MS Office

Job description

About the Role

Our client is looking for a detail-oriented and customer-focused Customer Service Coordinator to join their growing team in Richards Bay . This role involves managing customer inquiries, coordinating service requests, and ensuring a seamless customer journey. You will play a key role in building and maintaining strong customer relationships through proactive communication and efficient problem resolution. This hybrid position allows for a blend of in-office collaboration and remote work, offering a dynamic and flexible work arrangement.

Key Responsibilities

• Coordinate customer service activities, ensuring timely and satisfactory resolution of inquiries and issues.
• Manage customer accounts and maintain accurate records in the company's database.
• Liaise with internal departments to ensure customer needs are met efficiently.
• Provide proactive updates to customers regarding their service requests or inquiries.
• Identify trends in customer feedback and report them to management for service improvement.

Requirements

• Proven experience in a customer service or coordination role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to adapt to a hybrid work model and contribute positively to team dynamics in Richards Bay .

Benefits

• Competitive annual salary with performance incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development within the company.
• A collaborative and supportive team environment.
• Flexible hybrid work schedule.