Customer Service Coordinator

Placements24; Soweto; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

Health benefits

Professional development

Dynamic team in Soweto

Job summary

Placements24 in Soweto is seeking a highly organized Customer Service Coordinator to join a bustling team. You will manage inquiries, support the service desk, and ensure smooth operations in a fast-paced environment.

The role emphasizes multitasking, attention to detail, and collaboration with colleagues across departments to meet customer needs and improve processes.

Qualifications

• Experience in a customer service or administrative coordination role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Proactive approach to problem-solving and process improvement.

Responsibilities

• Coordinate customer service operations, ensuring efficient workflow and timely issue resolution.
• Manage customer inquiries and requests, directing them to the appropriate team members.
• Assist in the training and onboarding of new customer service representatives.
• Maintain customer service records and update databases with customer information.
• Prepare reports on customer service activities and performance metrics.
• Liaise with other departments to ensure customer needs are met effectively.
• Handle administrative tasks to support the customer service department.

Skills

Organizational skills

Communication

Interpersonal skills

Problem solving

Teamwork

Tools

Microsoft Office Suite

CRM software

Job description

Our client is seeking a highly organized and proactive Customer Service Coordinator to join their bustling team in Soweto . You will play a key role in ensuring the smooth operation of customer service activities, managing inquiries, and supporting the customer service team. This position requires excellent multitasking abilities and a keen eye for detail. The ideal candidate is passionate about delivering excellent customer experiences and thrives in a dynamic, fast-paced environment. You will contribute significantly to customer satisfaction and operational efficiency.

Key Responsibilities

• Coordinate customer service operations, ensuring efficient workflow and timely issue resolution.
• Manage customer inquiries and requests, directing them to the appropriate team members.
• Assist in the training and onboarding of new customer service representatives.
• Maintain customer service records and update databases with customer information.
• Prepare reports on customer service activities and performance metrics.
• Liaise with other departments to ensure customer needs are met effectively.
• Handle administrative tasks to support the customer service department.

Requirements

• Previous experience in a customer service or administrative coordination role.
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• A proactive approach to problem-solving and process improvement.
• Ability to work collaboratively within a team environment.

Benefits

• Competitive salary package with potential for annual bonuses.
• Full-time position with a stable work schedule.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and skill enhancement.
• A dynamic and supportive team environment in Soweto .