Field Service Coordinator

Placements24; Soweto; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health and retirement benefits

Professional development

Supportive team environment

Job summary

Placements24 is seeking a proactive Field Service Coordinator to manage service operations in Soweto. This hybrid role blends on-site coordination with remote administration, acting as the central link between technicians, clients and internal teams to ensure smooth dispatch and service delivery.

You will schedule field visits, monitor progress in the CRM, manage parts inventory, and communicate clearly to resolve scheduling conflicts while keeping customers informed and satisfied.

Qualifications

• Proven experience as a Field Service Coordinator or in a similar dispatching/scheduling role.
• Strong organizational and time-management skills, with the ability to multitask effectively.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM software, scheduling tools, and basic office applications.
• Ability to work effectively in a fast-paced environment, both independently and as part of a team.

Responsibilities

• Schedule and dispatch field service technicians to client sites efficiently based on priority and availability.
• Maintain accurate records of service calls, customer interactions, and equipment status in the CRM system.
• Communicate effectively with technicians, clients, and internal departments to resolve scheduling conflicts and address inquiries.
• Assist with parts inventory management and ensure technicians have necessary supplies for their jobs.

Skills

Field service coordination

Scheduling

CRM software

Scheduling tools

MS Office

Communication

Tools

CRM software

Scheduling tools

MS Office

Job description

About the Role

Our client is seeking an organized and proactive Field Service Coordinator to manage their service operations in Soweto . This hybrid role involves coordinating technicians, scheduling service calls, and ensuring efficient dispatching, blending on-site collaboration with remote administrative tasks. You will be the central point of contact for field technicians, clients, and internal teams, ensuring seamless service delivery and customer satisfaction. This is an ideal opportunity for someone with strong administrative and logistical skills to contribute to the smooth functioning of a technical service department, offering a mix of office-based coordination and remote task management.

Key Responsibilities

• Schedule and dispatch field service technicians to client sites efficiently based on priority and availability. Manage service requests, track technician progress, and ensure timely completion of tasks.
• Maintain accurate records of service calls, customer interactions, and equipment status in the CRM system.
• Communicate effectively with technicians, clients, and internal departments to resolve scheduling conflicts and address inquiries.
• Assist with parts inventory management and ensure technicians have necessary supplies for their jobs.

Requirements

• Proven experience as a Field Service Coordinator or in a similar dispatching/scheduling role.
• Strong organizational and time-management skills, with the ability to multitask effectively.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM software, scheduling tools, and basic office applications.
• Ability to work effectively in a fast-paced environment, both independently and as part of a team.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work model providing flexibility in daily operations.
• Comprehensive benefits including health insurance and retirement contributions.
• Opportunities for professional development in service management.
• A supportive team environment focused on operational efficiency.