Client Service Coordinator

Placements24; Benoni; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

On-site work

Training opportunities

Career progression

Job summary

Placements24 is seeking a detail-oriented Client Service Coordinator to join our Benoni office-based team. You will manage client inquiries, maintain records in the CRM, and coordinate with internal departments to ensure timely service delivery.

The role emphasizes strong organizational and communication skills within a collaborative office environment, supporting exceptional client experiences and operational excellence.

Qualifications

• Proven experience in a client service, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in CRM software and standard office productivity tools.
• Ability to work effectively in an office-based team environment.

Responsibilities

• Manage and process client service requests and inquiries efficiently.
• Maintain accurate and up-to-date client records in the CRM system.
• Coordinate with internal departments to ensure timely resolution of client issues.
• Provide information and support to clients regarding services and account status.
• Assist in preparing reports and documentation related to client service operations.

Skills

CRM proficiency

Organization

Communication

Time management

Interpersonal skills

Tools

CRM software

Microsoft Office

G Suite

Job description

About the Role

Our client is looking for a detail-oriented Client Service Coordinator to join their office-based team in Benoni . This role is central to ensuring the smooth operation of client services, managing inquiries, processing requests, and maintaining client records with accuracy. You will be the operational backbone of the client service department, liaising between clients and internal teams to guarantee timely and efficient service delivery. Working on-site, you will contribute to a collaborative team environment focused on delivering exceptional client experiences and maintaining high standards of operational excellence and customer satisfaction.

Key Responsibilities

• Manage and process client service requests and inquiries efficiently.
• Maintain accurate and up-to-date client records in the CRM system.
• Coordinate with internal departments to ensure timely resolution of client issues.
• Provide information and support to clients regarding services and account status.
• Assist in preparing reports and documentation related to client service operations.

Requirements

• Proven experience in a client service , administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in CRM software and standard office productivity tools.
• Ability to work effectively in an office-based team environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and on-the-job training.
• A stable and supportive office environment.
• Access to company amenities and resources.
• Potential for career advancement within the client services division.