Customer Service Coordinator

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive Salary

Leadership Roles

Health benefits

Paid time off

Growth culture

Job summary

Placements24 in Polokwane is seeking a highly organized Customer Service Coordinator to manage daily support operations on-site. You will ensure service levels are met and coordinate with other departments to resolve issues promptly.

You will oversee customer interactions, monitor queues, help train new representatives, and generate simple performance reports. This role offers a stable environment within a dedicated team that values proactive problem solving.

Qualifications

• Previous experience in customer service coordination or a supervisory role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM systems and support platforms.
• Team player with ability to manage multiple priorities.

Responsibilities

• Coordinate flow of customer inquiries across the support team.
• Monitor support queues and response times.
• Assist in training new customer service representatives.
• Generate reports on performance and trends.
• Liaise with other departments to resolve issues.

Job description

About the Role

Our client is seeking a highly organized Customer Service Coordinator to manage daily support operations in Polokwane . This role involves overseeing customer interactions, ensuring service level agreements are met, and coordinating with various departments to resolve issues efficiently. You will play a key part in maintaining customer satisfaction and loyalty through proactive engagement and effective problem resolution. This on-site position offers a stable work environment within a dedicated team.

Key Responsibilities

• Coordinate the flow of customer inquiries and requests across the support team.
• Monitor and manage customer support queues and response times.
• Assist in training new customer service representatives.
• Generate reports on customer service performance and trends.
• Liaise with other departments to resolve complex customer issues.

Requirements

• Previous experience in customer service coordination or a similar supervisory role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using CRM systems and support platforms.
• Ability to work effectively in a team and manage multiple priorities.

Benefits

• Competitive salary.
• Opportunity to take on leadership responsibilities.
• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• A supportive and growth-oriented work culture.