Client Relations Coordinator

Placements24; Mbombela (Nelspruit); On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Health benefits

Retirement plan

Team in Nelspruit

Job summary

Placements24 in Nelspruit is seeking a Client Relations Coordinator to join our team. This role focuses on building and maintaining positive client relationships, coordinating communications, and supporting client onboarding to ensure a seamless experience.

You will serve as the main point of contact, manage CRM records, assist sales and account teams, and gather feedback for service improvement. The position is full-time with competitive benefits in Mpumalanga.

Qualifications

• Previous experience in customer service or client relations.
• Exceptional communication, interpersonal and organizational skills.
• Proficiency in CRM software and standard office productivity tools.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Serve as a primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
• Coordinate client meetings, follow-ups, and ensure action items are completed.
• Maintain accurate client records and update CRM system with all interactions.
• Assist in onboarding new clients and providing necessary information and resources.
• Gather client feedback and communicate it to relevant internal teams for service improvement.
• Support the sales and account management teams in client retention efforts.

Skills

Customer service

Client relations

Communication

Organization

CRM software

Office tools

Multitasking

Teamwork

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a dedicated and organized Client Relations Coordinator to join their team in Nelspruit . This role is focused on building and maintaining positive relationships with clients, ensuring their needs are met and their experience with the company is exceptional. You will act as a key point of contact, coordinating communications and support efforts to foster client loyalty and satisfaction. This is a fantastic opportunity for an individual with excellent interpersonal skills to contribute to client success within the vibrant landscape of Mpumalanga.

Key Responsibilities

• Serve as a primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
• Coordinate client meetings, follow-ups, and ensure action items are completed.
• Maintain accurate client records and update CRM system with all interactions.
• Assist in onboarding new clients and providing them with necessary information and resources.
• Gather client feedback and communicate it to relevant internal teams for service improvement.
• Support the sales and account management teams in client retention efforts.

Requirements

• Previous experience in customer service, client relations, or a similar administrative role.
• Exceptional communication, interpersonal, and organizational skills.
• Proficiency in using CRM software and standard office productivity tools.
• Ability to manage multiple tasks and prioritize effectively.
• A proactive and positive attitude towards client service.
• Willingness to work diligently as part of a team in Nelspruit .

Benefits

• Competitive annual salary.
• Full-time employment with a commitment to employee well-being.
• Access to company-sponsored training programs.
• Comprehensive health and retirement benefits.
• Be part of a friendly and supportive team in Nelspruit .