Customer Care Specialist - On-Site Role

Placements24; Polokwane; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Career progression

Paid training

Job summary

Placements24 is seeking a Customer Care Specialist for an on-site role in Polokwane. You will be the main contact for customers, delivering friendly, solution-oriented support and maintaining accurate CRM records.

The position emphasizes professional communication, teamwork, and a welcoming environment. Ideal candidates will have previous customer service experience, excellent verbal and written skills, and the ability to stay composed while resolving issues.

Qualifications

• Previous experience in a customer service or call center position.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Ability to stay calm and professional handling customer issues.
• Proficient with standard office software and CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Assist customers with product information, order placement, and issue resolution.
• Maintain accurate customer records and transaction details in the CRM system.
• Address customer complaints and concerns, working towards satisfactory solutions.
• Escalate unresolved issues to the appropriate department for further action.
• Contribute to a positive and welcoming atmosphere for all clients.

Skills

Customer service experience

Communication skills

Interpersonal skills

CRM proficiency

Office software

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and professional Customer Care Specialist to join their on-site team in Polokwane . This role is central to providing exceptional customer experiences, handling inquiries, and resolving issues with a focus on customer satisfaction and loyalty. You will be the primary point of contact for customers, representing the company with a friendly and helpful attitude. The ideal candidate possesses outstanding communication skills and a genuine passion for assisting people, thriving in a collaborative and supportive office environment. This is an excellent opportunity to grow within a dedicated customer service team.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Assist customers with product information, order placement, and issue resolution.
• Maintain accurate customer records and transaction details in the CRM system.
• Address customer complaints and concerns, working towards satisfactory solutions.
• Escalate unresolved issues to the appropriate department for further action.
• Contribute to a positive and welcoming atmosphere for all clients.

Requirements

• Previous experience in a customer service or call center position is highly valued.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Ability to remain calm and professional when handling customer issues.
• Proficiency in using standard office software and customer management tools.
• A commitment to providing outstanding customer care.

Benefits

• Competitive salary package.
• Access to health and wellness benefits.
• Opportunities for career progression within the company.
• Paid training and ongoing development support.
• A stable and positive work environment.