Client Services Coordinator

Placements24; Mbombela (Nelspruit); On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement plan options

Professional development

Job summary

Placements24 in Mbombela (Nelspruit) seeks a proactive Client Services Coordinator to join on-site. You will act as the liaison between clients and internal teams, coordinating services and resolving issues to ensure exceptional satisfaction.

The role emphasizes building strong client relationships, meticulous record-keeping, and collaboration across departments in a dynamic, office-based environment.

Qualifications

• Experience in client services or account management.
• Strong communication and organizational abilities.
• Ability to multitask and prioritize effectively.

Responsibilities

• Serve as the primary contact for assigned clients and build relationships.
• Coordinate service delivery to meet client needs and expectations.
• Proactively address potential client concerns or issues.
• Facilitate communication between clients and internal departments.
• Manage client accounts and ensure documentation is accurate and up-to-date.
• Collect client feedback and share insights to improve service.

Skills

Client services

Account management

Communication

Organizational skills

Multitasking

Tools

CRM software

Microsoft Office Suite

Job description

About the Role

Our client is looking for a proactive and organized Client Services Coordinator to join their team in Nelspruit . This role is focused on ensuring our clients receive exceptional service and support throughout their engagement with our company. You will act as a liaison between clients and internal teams, managing communication, coordinating services, and resolving any issues that may arise. This on-site position is perfect for someone who thrives on building relationships and ensuring client satisfaction in a dynamic environment.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
• Coordinate the delivery of services, ensuring all client needs and expectations are met.
• Proactively identify and address potential client concerns or issues.
• Facilitate communication between clients and internal departments (e.g., sales, operations, technical support).
• Manage client accounts, ensuring all documentation and records are accurate and up-to-date.
• Gather client feedback and provide insights to improve service offerings.

Requirements

• Previous experience in client services , account management, or a related customer-facing role.
• Excellent communication, interpersonal, and organizational skills.
• Strong ability to multitask and manage priorities effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• A client-centric approach with a focus on delivering outstanding service.
• Ability to work collaboratively within an office-based team.

Benefits

• Competitive annual salary and potential for performance-based recognition.
• Comprehensive medical aid and retirement plan options.
• Opportunities for professional development and client service training.
• A positive and collaborative work environment.
• Be part of a company dedicated to client success.