Customer Service Coordinator

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Health benefits

Paid time off

Learning opportunities

Collaborative virtual team

Job summary

Placements24 is seeking an organized and proactive Customer Service Coordinator to join their team. This remote role supports operations in the Paarl region, coordinating service requests and ensuring smooth delivery of support.

You will maintain CRM records, liaise with internal departments, and help refine policies to improve customer satisfaction. Ideal candidates are self-motivated, detail-oriented, with strong communication skills and the ability to manage workloads independently in a

Qualifications

• Previous experience in a customer service, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and general office productivity tools.
• Ability to work independently and manage workload effectively in a remote environment.
• A customer-centric approach and a commitment to delivering quality service.

Responsibilities

• Manage and coordinate customer service requests and inquiries across various channels.
• Ensure timely and accurate responses to customer queries and issues.
• Maintain customer records and update information in the CRM system.
• Liaise with internal departments to resolve customer issues and fulfill requests.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and identify areas for service improvement.

Skills

CRM software

Remote work

Organizational skills

Communication skills

Time management

Tools

MS Office

CRM systems

Job description

About the Role

Our client is seeking an organized and proactive Customer Service Coordinator to join their team, offering the flexibility of a fully remote position supporting operations in the Paarl region. This role is crucial for managing customer interactions, ensuring efficient service delivery, and maintaining high levels of customer satisfaction. You will coordinate support activities, handle inquiries, and contribute to improving service processes. This is an excellent opportunity for an individual with strong organizational skills who enjoys facilitating positive customer experiences from a remote setting.

Key Responsibilities

• Manage and coordinate customer service requests and inquiries across various channels.
• Ensure timely and accurate responses to customer queries and issues.
• Maintain customer records and update information in the CRM system.
• Liaise with internal departments to resolve customer issues and fulfill requests.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and identify areas for service improvement.

Requirements

• Previous experience in a customer service , administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and general office productivity tools.
• Ability to work independently and manage workload effectively in a remote environment.
• A customer-centric approach and a commitment to delivering quality service.

Benefits

• Competitive annual salary.
• Opportunity to work remotely with flexible hours.
• Comprehensive health benefits package.
• Paid time off and public holidays.
• Continuous learning and professional development opportunities.
• A supportive and collaborative virtual team culture.