Customer Care Coordinator

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work arrangement

Medical aid and retirement savings

Ongoing training and development

Positive, supportive environment in PT

Job summary

Placements24 in Pretoria is seeking a Customer Care Coordinator to manage customer relationships, coordinate support activities, and communicate across departments in a hybrid work setup. The role emphasizes proactive issue resolution, detailed record-keeping, and contributing to service improvements.

The ideal candidate will have customer service or account management experience, strong organization, and proficiency in MS Office and CRM software.

Qualifications

• Experience in customer service, coordination, or account management.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in MS Office Suite and CRM software.
• Ability to work effectively both independently and in a hybrid team.
• Relevant certificate or diploma in business administration or customer service.

Responsibilities

• Coordinate customer support activities and manage service requests efficiently.
• Liaise between customers and internal departments to ensure timely resolution of issues.
• Maintain detailed records of customer interactions and service agreements.
• Prepare reports on customer service performance and identify areas for improvement.
• Assist in developing and implementing customer service policies and procedures.
• Handle escalated customer complaints with professionalism and empathy.

Skills

Customer service

Coordination

Account management

Education

Certificate or Diploma in business administration or customer service

Tools

MS Office

CRM software

Job description

About the Role

Our client is seeking a highly organized and customer-focused Customer Care Coordinator to join their dynamic team in Pretoria . This role is essential for managing customer relationships, ensuring smooth service delivery, and resolving issues proactively. You will be responsible for coordinating support activities and maintaining excellent communication channels with clients. This hybrid position is ideal for an individual who excels at multitasking and thrives in a collaborative yet flexible work environment, contributing to a team dedicated to delivering superior customer experiences in Pretoria .

Key Responsibilities

• Coordinate customer support activities and manage service requests efficiently.
• Liaise between customers and internal departments to ensure timely resolution of issues.
• Maintain detailed records of customer interactions and service agreements.
• Prepare reports on customer service performance and identify areas for improvement.
• Assist in developing and implementing customer service policies and procedures.
• Handle escalated customer complaints with professionalism and empathy.

Requirements

• Demonstrated experience in customer service, coordination, or account management.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in MS Office Suite and CRM software.
• Ability to work effectively both independently and as part of a hybrid team.
• A relevant certificate or diploma in business administration or customer service is beneficial.

Benefits

• Competitive remuneration package.
• Flexible hybrid work arrangement, combining office and remote work.
• Medical aid and retirement savings plan.
• Ongoing training and development opportunities.
• A positive and supportive work environment in Pretoria .