Client Relations Officer

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development opportunities

Hybrid work arrangement in Benoni

Team events

Job summary

Placements24 in Benoni is seeking a Client Relations Officer to foster strong relationships with a portfolio of key clients. You will be the main point of contact for inquiries, feedback, and issue resolution, ensuring high levels of client satisfaction through proactive problem-solving.

The role requires excellent communication, a proactive mindset, and the ability to work effectively in a hybrid environment, leveraging CRM tools and MS Office to maintain robust client records and drive service

Qualifications

• Bachelor’s degree in Business Admin/Marketing or related field.
• Proven experience in client relations, account management, or customer service leadership.
• Excellent communication, negotiation, and interpersonal skills.
• Hybrid environment and ability to work independently when needed.
• Proficiency with CRM software and MS Office Suite, especially in Benoni.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Serve as the primary contact for client inquiries, concerns and feedback.
• Identify potential issues and implement solutions to retain clients.
• Coordinate with internal teams to meet client needs promptly.
• Conduct regular client check-ins and report on services and offerings.
• Analyze feedback and provide insights for service improvement.

Skills

Client relations

Communication

CRM proficiency

Microsoft Office

Teamwork

Education

Bachelor's degree in Business Admin/Marketing

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is looking for a dedicated and professional Client Relations Officer to join their team in Benoni . This role is crucial for fostering and maintaining positive relationships with our client's customer base. You will act as a key liaison, addressing client needs, resolving issues, and ensuring overall satisfaction. The ideal candidate possesses excellent communication skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service within a hybrid work model.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients.


• Serve as the primary point of contact for client inquiries, concerns, and feedback.


• Proactively identify potential issues and implement solutions to ensure client retention and satisfaction.


• Coordinate with internal departments to ensure client needs are met promptly and effectively.


• Conduct regular client check-ins and provide updates on services and product offerings.


• Analyze client feedback and provide insights to management for service improvement.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.


• Proven experience in client relations, account management, or a customer service leadership role.


• Exceptional communication, negotiation, and interpersonal skills.


• Strong understanding of customer service principles and relationship management techniques.


• Ability to work effectively both independently and as part of a team in a hybrid environment.


• Proficiency in CRM software and Microsoft Office Suite, particularly for tasks in Benoni .

Benefits

• Competitive salary with performance-based incentives.


• Comprehensive medical and retirement planning benefits.


• Opportunities for professional development and career growth.


• A dynamic and supportive work environment with hybrid flexibility in Benoni .


• Company-sponsored events and team-building activities.