Customer Service Associate

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Full-time role

Health benefits

Paid time off

Team culture

Job summary

Placements24 is seeking a dedicated Customer Service Associate for their Mahikeng office. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive brand interaction. The role offers a stable work environment with opportunities to grow in customer relations.

The ideal candidate has clear communication, strong interpersonal skills, and the ability to work well in a team while maintaining accuracy in records. High school diploma required.

Qualifications

• Previous experience in a customer service role is desirable.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to connect with diverse customers.
• Good organizational skills and attention to detail when handling customer information.
• Ability to work effectively within a team and manage time in an office setting.
• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance.
• Process customer orders, requests, and complaints efficiently and professionally.
• Identify and assess customers' needs to achieve satisfaction and build rapport.
• Maintain detailed customer records and update account information accurately.
• Collaborate with team members to ensure seamless service delivery and issue resolution.
• Adhere to company service standards and best practices in all customer interactions.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Teamwork

Customer focus

Education

High school diploma or equivalent

Job description

About the Role

Our client is seeking a dedicated and friendly Customer Service Associate to join their team in Mahikeng, North West . This role is essential for delivering outstanding service to our customers, handling inquiries, resolving issues, and ensuring a positive interaction with our brand. You will be the first point of contact for many customers, playing a critical role in their overall satisfaction and loyalty. This position offers a stable work environment where you can build your career in customer relations and contribute to a company that values its people.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance.
• Process customer orders, requests, and complaints efficiently and professionally.
• Identify and assess customers' needs to achieve satisfaction and build rapport.
• Maintain detailed customer records and update account information accurately.
• Collaborate with team members to ensure seamless service delivery and issue resolution.
• Adhere to company service standards and best practices in all customer interactions.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong interpersonal skills and the ability to connect with diverse customers.
• Good organizational skills and attention to detail in handling customer information.
• Ability to work effectively within a team and manage time efficiently in an office setting.
• High school diploma or equivalent required.

Benefits

• Competitive salary and potential for performance-based increases.
• Full-time employment with regular working hours.
• Comprehensive health and wellness benefits.
• Paid time off and other statutory benefits.
• A supportive team culture focused on customer success.