Customer Service Associate

Placements24; Centurion; On-site; ZAR 156,000 - 234,000; Full time

Benefits offered by this job

On-site office space

Health insurance

Paid time off

Job summary

Placements24 is seeking a proactive Customer Service Associate in Centurion, Gauteng. You will handle calls and emails, provide product information, resolve issues, and maintain detailed records to ensure exceptional service.

The role offers on-site work with health coverage, paid time off, and opportunities for training within a customer service-centric environment.

Qualifications

• Experience in a customer service or client-facing role.
• Excellent written and verbal communication abilities.
• Proficiency with CRM software and Microsoft Office.
• Strong organizational skills with attention to detail.
• Ability to stay professional under pressure.
• High school diploma required; some college coursework preferred.

Responsibilities

• Handle incoming calls and emails, providing accurate responses.
• Assist customers with product information, orders, and service inquiries.
• Resolve complaints promptly and professionally.
• Process orders, forms, and requests accurately.
• Maintain detailed records of interactions and transactions.
• Collaborate with team to ensure consistent service delivery.

Skills

Communication skills

Organizational skills

Calm under pressure

Customer service orientation

Education

High school diploma

Some college coursework

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a proactive and friendly Customer Service Associate to join their vibrant team in Centurion, Gauteng . This role is central to delivering outstanding customer experiences, ensuring that every customer interaction is positive and productive. You will handle a variety of customer requests, providing information, resolving issues, and fostering strong relationships. This position offers a fantastic opportunity for individuals passionate about service excellence to contribute to a company known for its commitment to customer satisfaction and employee development in a dedicated office environment.

Key Responsibilities

• Manage incoming customer calls and emails, providing accurate and timely responses.
• Assist customers with product information, order status, and service inquiries.
• Resolve customer complaints and issues with professionalism and efficiency.
• Process orders, forms, and requests accurately.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure consistent service delivery.

Requirements

• Previous experience in a Customer Service or client-facing role.
• Exceptional communication skills, both written and verbal.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• High school diploma required; some college coursework preferred.

Benefits

• Competitive remuneration package.
• On-site work environment with dedicated office space.
• Comprehensive health insurance coverage.
• Paid time off and company holidays.
• Opportunities for training and skill enhancement within the customer service field.