Customer Service Officer - Mahikeng

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Medical benefits

Retirement benefits

Career progression

Inclusive workplace culture

Job summary

Placements24 is seeking a friendly Customer Service Officer for our client in Mahikeng. You will handle inquiries, resolve issues, and provide information about products and services to ensure exceptional service within a collaborative team.

The role emphasizes strong communication, empathy, and a patient, customer-focused approach while offering a hybrid work arrangement and opportunities for growth.

Qualifications

• High school diploma or equivalent; additional customer service training is a plus.
• Demonstrated experience in a customer service role.
• Excellent interpersonal and communication skills, written and verbal.
• Proficiency in standard office software and basic CRM systems.
• Patient, empathetic, customer-focused approach.

Responsibilities

• Address customer inquiries and concerns promptly via multiple channels.
• Provide accurate information regarding products, services, and policies.
• Assist customers with processing orders, returns, and exchanges.
• Document customer interactions and resolutions in the CRM database.
• Proactively identify customer needs and suggest appropriate solutions or products.

Skills

Communication

Empathy

Interpersonal skills

Problem solving

Education

High school diploma

Tools

CRM systems

MS Office

Job description

About the Role

Our client is looking for a friendly and resourceful Customer Service Officer to join their team in Mahikeng . This role is vital for ensuring our clients' customers receive exceptional service and support. You will be responsible for handling inquiries, resolving issues, and providing information about products and services, fostering positive relationships. The ideal candidate is a strong communicator with a passion for helping others and a commitment to upholding the company's reputation for outstanding service, working within a supportive and dynamic team environment.

Key Responsibilities

• Address customer inquiries and concerns promptly and professionally via multiple communication channels.
• Provide accurate information regarding products, services, and policies.
• Assist customers with processing orders, returns, and exchanges.
• Document customer interactions and resolutions in the CRM database .
• Proactively identify customer needs and suggest appropriate solutions or products.

Requirements

• High school diploma or equivalent; additional customer service training is a plus.
• Demonstrated experience in a customer service role.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in using standard office software and basic CRM systems .
• A patient, empathetic, and customer-focused approach.

Benefits

• Competitive salary and potential for annual bonuses.
• Hybrid work arrangements to support work-life balance.
• Access to medical and retirement benefits.
• Opportunities for skills development and career progression.
• A friendly and inclusive workplace culture in Mahikeng .