Customer Service Agent - Part-time

Placements24; Klerksdorp; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive wage

Employee discounts

Paid time off

Supportive team

Job summary

Placements24 is seeking a customer service agent in Klerksdorp for part-time work. You will handle inquiries, resolve issues and provide product information to local customers, contributing to friendly service and efficient experiences.

The role emphasizes strong communication, problem solving, and the ability to learn new systems quickly. You will be part of a supportive team focused on delivering excellent customer care with flexible shifts.

Qualifications

• Previous experience in a customer service or retail role is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and ability to learn new systems quickly.
• A friendly and approachable demeanor, with a genuine desire to assist customers.
• Availability for part-time shifts in Klerksdorp.

Responsibilities

• Answer customer questions regarding products, services, and company policies.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Process customer transactions, orders, or applications accurately.
• Provide information about promotions and new offerings.
• Maintain a high level of product knowledge to effectively assist customers.
• Document customer interactions and feedback for reporting purposes.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Tools

CRM software

POS systems

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Customer Service Agent to join their team in Klerksdorp on a part-time basis. You will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. This role is perfect for someone who enjoys interacting with people, has a knack for problem-solving, and can offer exceptional service to build positive customer relationships. You will be an integral part of the local team, contributing to a welcoming and efficient customer experience within the community.

Key Responsibilities

• Answer customer questions regarding products, services, and company policies.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Process customer transactions, orders, or applications accurately.
• Provide information about promotions and new offerings.
• Maintain a high level of product knowledge to effectively assist customers.
• Document customer interactions and feedback for reporting purposes.

Requirements

• Previous experience in a customer service or retail role is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and ability to learn new systems quickly.
• A friendly and approachable demeanor, with a genuine desire to assist customers.
• Availability for part-time shifts in Klerksdorp .

Benefits

• Competitive hourly wage and potential for performance-based incentives.
• Opportunity to gain valuable customer service experience.
• Employee discounts on company products/services.
• Paid time off accrual based on hours worked.
• A supportive team environment focused on excellent customer care.