Guest Experience Coordinator - Hybrid Role

Placements24; Klerksdorp; On-site; ZAR 55,000 - 83,000; Part time

Job summary

Placements24 is seeking a Customer Service Agent in Klerksdorp for a part-time role. You will handle customer inquiries, resolve issues, and provide information about products and services, contributing to a welcoming customer experience within the local community.

The ideal candidate enjoys interacting with people, has problem-solving skills, and can offer exceptional service. This position is focused on delivering accurate information and timely assistance to customers in-store and online.

Qualifications

• Experience in customer service preferred.
• Strong communication and problem-solving skills.
• Good computer literacy and ability to process transactions.

Responsibilities

• Answer customer questions regarding products, services, and company policies.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Process customer transactions, orders, or applications accurately.
• Provide information about promotions.

Job description

Customer Service Agent – Klerksdorp, part‑time

Our client is looking for an enthusiastic and customer‑focused Customer Service Agent to join their team in Klerksdorp on a part‑time basis. You will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. This role is perfect for someone who enjoys interacting with people, has a knack for problem‑solving, and can offer exceptional service to build positive customer relationships. You will be an integral part of the local team, contributing to a welcoming and efficient customer experience within the community.

Key Responsibilities

• Answer customer questions regarding products, services, and company policies.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Process customer transactions, orders, or applications accurately.
• Provide information about promotions