Retail Customer Service Representative

Placements24; Upington; Hybrid; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive wage

Flexible schedule

Employee discount

Training program

Supportive team

Job summary

Placements24 in Upington is seeking a friendly Retail Customer Service Representative for a part-time role. You will be the first point of contact for customers, handling inquiries, returns, and product information, with a blend of in-store and potential remote support within the Upington area.

The position offers a flexible schedule and a competitive hourly wage, plus benefits like an employee discount and training.

Qualifications

• Prior experience in a customer service role, preferably within a retail environment.
• Excellent communication and interpersonal skills.
• Patience, empathy, and a positive attitude towards customer interactions.

Responsibilities

• Respond promptly and professionally to customer inquiries regarding products, services, and policies.
• Process customer returns, exchanges, and other transactions efficiently and accurately.
• Resolve customer complaints and issues in a timely and satisfactory manner, escalating when necessary.
• Provide product information and assistance to customers to enhance their shopping experience.
• Maintain a tidy and welcoming customer service area.

Skills

Communication skills

Interpersonal skills

Patience & empathy

Multitasking

Flexibility

Job description

About the Role

Our client is seeking a friendly and efficient Retail Customer Service Representative to join their team in Upington . This role is essential for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive overall shopping experience. You will be the first point of contact for many customers, handling both in-person and potentially phone or email queries. This part-time position offers a flexible schedule and the opportunity to contribute to customer satisfaction in a dynamic retail setting, with a blend of in-store and potentially remote support tasks within the Upington area.

Key Responsibilities

• Respond promptly and professionally to customer inquiries regarding products, services, and policies.
• Process customer returns, exchanges, and other transactions efficiently and accurately.
• Resolve customer complaints and issues in a timely and satisfactory manner, escalating when necessary.
• Provide product information and assistance to customers to enhance their shopping experience.
• Maintain a tidy and welcoming customer service area.

Requirements

• Previous experience in a customer service role, preferably within a retail environment.
• Excellent communication and interpersonal skills.
• Patience, empathy, and a positive attitude towards customer interactions.
• Ability to handle multiple tasks and work effectively under pressure.
• Flexibility to work varied shifts, including weekends, and adapt to a hybrid operational model in Upington .

Benefits

• Competitive hourly wage.
• Flexible work schedule, ideal for balancing other commitments.
• Employee discount on store purchases.
• Training on products and customer service best practices.
• A positive and supportive team environment.