Customer Service Agent

Placements24; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Retirement benefits

Paid time off

Job summary

Placements24 is seeking a diligent Customer Service Agent in Rustenburg to handle inquiries, resolve issues, and ensure a seamless client experience within a structured office.

You will interact with customers across channels, provide product information, process requests, and escalate urgent cases while maintaining professionalism.

Qualifications

• Experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional, even in stressful situations.
• Familiarity with customer relationship management (CRM) software.
• Commitment to providing exceptional service from our Rustenburg location.

Responsibilities

• Address customer queries and complaints efficiently through various communication channels.
• Provide accurate product and service information to customers.
• Process orders, forms, applications, and requests in a timely manner.
• Identify and escalate priority issues or exceptional cases to the appropriate department.
• Follow communication guidelines and protocols to ensure consistency and quality.

Skills

Customer service

Communication skills

Calm under pressure

Tools

CRM software

Job description

About the Role

Our client is actively seeking a diligent and customer-focused Customer Service Agent to become an integral part of their team based in Rustenburg . You will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience. This role demands a high level of professionalism and a commitment to delivering outstanding service. You will contribute to building strong customer relationships and upholding our client's reputation for excellence, working within a structured and supportive office environment dedicated to achieving high standards of customer care.

Key Responsibilities

• Address customer queries and complaints efficiently through various communication channels.
• Provide accurate product and service information to customers.
• Process orders, forms, applications, and requests in a timely manner.
• Identify and escalater priority issues or exceptional cases to the appropriate department.
• Follow communication guidelines and protocols to ensure consistency and quality.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional, even in stressful situations.
• Familiarity with customer relationship management (CRM) software.
• Commitment to providing exceptional service from our Rustenburg location.

Benefits

• Competitive monthly salary with potential for bonuses.
• Medical and retirement benefits provided.
• Paid time off and company holidays.
• On-the-job training and development opportunities.
• A stable and friendly work environment in our Rustenburg office.