Customer Care Agent

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid contributions

Hybrid working arrangement

Performance incentives

Learning opportunities

Job summary

Placements24 is seeking a friendly Customer Care Agent to join the Richards Bay team in a hybrid work setup. You will handle customer inquiries, provide information on products and services, resolve issues, and build positive relationships across channels.

The role emphasizes delivering prompt support, maintaining CRM data, and collaborating with colleagues to ensure customer satisfaction. Prior customer-facing experience and strong communication are essential for success.

Qualifications

• Experience in a customer-facing role.
• Strong communication and active listening skills.
• Ability to stay calm and professional under pressure.
• Familiarity with customer service software and databases.
• Adaptability to work in a hybrid model, both remotely and in the office.

Responsibilities

• Handle customer inquiries and provide information on products and services.
• Resolve customer complaints and issues, aiming for satisfactory outcomes.
• Process customer orders, returns, and exchanges accurately.
• Maintain customer data and interaction logs in the company's CRM system.
• Contribute to team efforts by collaborating with colleagues and supervisors.

Skills

Communication skills

Active listening

Customer service

CRM familiarity

Adaptability

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and reliable Customer Care Agent to join their team in Richards Bay. You will play a key role in ensuring customer satisfaction by providing prompt and helpful support across various channels. This position offers a dynamic work environment where you'll address customer queries, resolve issues, and build positive relationships. The role includes a hybrid working arrangement, allowing for a blend of in-office collaboration and remote flexibility, supporting work-life balance.

Key Responsibilities

• Handle customer inquiries and provide information on products and services.


• Resolve customer complaints and issues, aiming for satisfactory outcomes.


• Process customer orders, returns, and exchanges accurately.


• Maintain customer data and interaction logs in the company's CRM system.


• Contribute to team efforts by collaborating with colleagues and supervisors.

Requirements

• Previous experience in a customer-facing role.


• Strong communication and active listening skills.


• Ability to remain calm and professional under pressure.


• Familiarity with customer service software and databases.


• Adaptability to work in a hybrid model, both remotely and in the office.

Benefits

• Attractive salary and performance incentives.


• Hybrid working arrangement for improved flexibility.


• Opportunities for continuous learning and skill enhancement.


• Employee benefits including medical aid contributions.


• A positive and collaborative workplace culture.