Client Support Executive

Placements24; Mossel Bay; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Health and retirement benefits

Extensive training programs

Coastal Mossel Bay location

Job summary

Placements24 is seeking a dedicated Client Support Executive to manage and enhance client relationships from our Mossel Bay, Western Cape office. You will serve as the primary contact for a portfolio of clients, ensuring they receive high-value support and tailored service delivery.

The role requires proactive communication, strong problem solving, and collaboration with internal teams to drive client satisfaction, retention, and growth in a client-centric environment.

Qualifications

• Proven experience in a client support, account management, or relationship management role.
• Exceptional communication, negotiation, and presentation skills.
• Strong understanding of client relationship management principles.

Responsibilities

• Serve as the main point of contact for assigned clients, building strong, trust-based relationships.
• Proactively address client needs, concerns, and feedback to ensure high satisfaction levels.
• Provide expert guidance and support on product features and service utilization.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities.
• Coordinate with internal teams to ensure timely resolution of client issues and requests.
• Identify opportunities for upselling or cross-selling based on client needs and engagement.

Skills

Client relationship management

Communication skills

Negotiation

Presentation skills

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client is seeking a dedicated and professional Client Support Executive to manage and enhance client relationships from their office in Mossel Bay, Western Cape . This role is essential for ensuring client satisfaction and retention by providing high-level support and acting as a primary point of contact. You will work closely with clients to understand their needs, address concerns, and ensure they receive the full value from our client's offerings. This position offers a fantastic opportunity to make a significant impact within a client-centric organization that values proactive communication and tailored service delivery.

Key Responsibilities

• Serve as the main point of contact for assigned clients, building strong, trust-based relationships.
• Proactively address client needs, concerns, and feedback to ensure high satisfaction levels.
• Provide expert guidance and support on product features and service utilization.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities.
• Coordinate with internal teams to ensure timely resolution of client issues and requests.
• Identify opportunities for upselling or cross-selling based on client needs and engagement.

Requirements

• Proven experience in a client support , account management, or relationship management role.
• Exceptional communication, negotiation, and presentation skills.
• Strong understanding of client relationship management principles.
• Ability to work independently and manage a portfolio of clients effectively.
• Proficiency in CRM software and standard office productivity tools.

Benefits

• Attractive salary and potential for commission or bonuses based on client retention and growth.
• Opportunity to work in a beautiful coastal location in Mossel Bay .
• Comprehensive health and retirement benefits.
• Extensive training programs to enhance client management skills.
• A dynamic and professional work environment focused on client success.