Customer Service Agent

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Structured training programs

Health and wellness benefits

Career growth opportunities

Team-oriented workplace

Job summary

Placements24 in Klerksdorp, South Africa, seeks a customer-focused Customer Service Agent to join their team. You will handle inquiries via calls, email, and chat, delivering accurate information and resolving issues to ensure client satisfaction.

Ideal candidates bring strong communication, active listening, and problem-solving skills, with a positive attitude and the ability to work in a fast-paced, client-oriented environment. Local applicants preferred.

Qualifications

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using customer service software and tools.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Handle inbound customer calls, emails, and chat messages professionally.
• Provide information about products, services, and company policies.
• Resolve customer issues, complaints, and inquiries efficiently and effectively.
• Process orders, applications, and requests accurately.
• Document all customer interactions and transactions in the CRM system.
• Identify customer needs and provide appropriate solutions or alternatives.

Skills

Customer service

Verbal communication

Written communication

Active listening

Time management

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Service Agent to join their team in Klerksdorp . This role is pivotal in delivering exceptional service and ensuring customer satisfaction through effective communication and problem resolution. You will handle a variety of customer inquiries, providing accurate information and support. This position is ideal for individuals who are passionate about helping others and thrive in a fast-paced, client-oriented environment within a reputable company.

Key Responsibilities

• Handle inbound customer calls, emails, and chat messages professionally.
• Provide information about products, services, and company policies.
• Resolve customer issues, complaints, and inquiries efficiently and effectively.
• Process orders, applications, and requests accurately.
• Document all customer interactions and transactions in the CRM system.
• Identify customer needs and provide appropriate solutions or alternatives.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using customer service software and tools.
• Ability to manage time effectively and prioritize tasks.
• A positive attitude and a commitment to customer satisfaction.

Benefits

• Competitive salary and potential for performance-based incentives.
• Structured training programs to enhance skills.
• Comprehensive health and wellness benefits.
• Opportunities for career growth within the organization.
• A supportive and team-oriented workplace.