Customer Support Agent

Placements24; Welkom; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement plan

Training & progression

Hybrid work Welkom

Employee assistance

Job summary

Placements24 is seeking a motivated Customer Support Agent in Welkom to deliver excellent customer service by addressing inquiries and resolving issues. You will be the frontline representative, maintaining positive relationships and ensuring satisfaction through clear communication and effective problem-solving.

The role requires a high school diploma, customer service experience, strong communication skills, and proficiency with CRM tools.

Qualifications

• High school diploma or equivalent qualification.
• Previous experience in a customer service or call center role is highly preferred.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using customer relationship management (CRM) software and other support tools.
• Ability to remain calm and professional when dealing with difficult customers or complex situations.
• A commitment to providing exceptional service, with a proactive attitude towards problem-solving in Welkom.

Responsibilities

• Handle inbound customer calls, emails, and social media messages to provide information and support.
• Troubleshoot and resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, forms, applications, and requests accurately.
• Identify and elevate priority issues to the appropriate internal teams for resolution.
• Maintain customer records by updating account information and interaction logs.
• Contribute to team effort by accomplishing related results as needed and participating in ongoing training.

Job description

About the Role

Our client is seeking a motivated and customer-centric Customer Support Agent to join their team in Welkom . This role is vital for delivering excellent customer service by addressing client inquiries and resolving issues efficiently. You will be the frontline representative, building positive relationships and ensuring customer satisfaction through clear communication and effective problem-solving. The ideal candidate is passionate about service excellence and thrives in a dynamic team environment, contributing to our client's reputation for outstanding customer care.

Key Responsibilities

• Handle inbound customer calls, emails, and social media messages to provide information and support.
• Troubleshoot and resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, forms, applications, and requests accurately.
• Identify and elevate priority issues to the appropriate internal teams for resolution.
• Maintain customer records by updating account information and interaction logs.
• Contribute to team effort by accomplishing related results as needed and participating in ongoing training.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in a customer service or call center role is highly preferred.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using customer relationship management (CRM) software and other support tools.
• Ability to remain calm and professional when dealing with difficult customers or complex situations.
• A commitment to providing exceptional service, with a proactive attitude towards problem-solving in Welkom .

Benefits

• Competitive annual salary with potential for performance-based increases.
• Medical aid and retirement savings plan options.
• Opportunities for training and career progression within the company.
• A supportive and friendly work culture in a hybrid setting in Welkom .
• Access to employee assistance programs.