Customer Service Apprentice

Placements24; LegKraal Gate; Hybrid; ZAR 67,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Mentorship

Growth opportunities

Hybrid work Mahikeng

Job summary

Placements24 is seeking motivated Customer Service Apprentices in Mahikeng to develop essential skills in customer interaction, problem-solving, and communication within a supportive environment.

You will learn to handle inquiries, resolve issues, and contribute to high customer satisfaction while working in a dynamic team with hybrid flexibility.

Qualifications

• Excellent communication and active listening skills are essential.
• Basic computer literacy and ability to learn new software.
• Good problem-solving skills and a calm demeanor under pressure.
• Willingness to learn and follow company procedures.
• Proactive and customer-focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with product information, order processing, and resolving service issues.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior team members when necessary.
• Contribute to improving customer service processes and documentation.

Skills

Communication skills

Active listening

Basic computer literacy

Problem-solving

Calm under pressure

Tools

CRM software

Job description

About the Role

Our client is looking for motivated and empathetic individuals to join their team as Customer Service Apprentices in Mahikeng . This program offers a fantastic opportunity to develop essential skills in customer interaction, problem-solving, and communication within a supportive environment. You will learn how to handle customer inquiries, resolve issues efficiently, and contribute to maintaining high levels of customer satisfaction. This role is perfect for those with a passion for helping others and looking to start a rewarding career in customer service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with product information, order processing, and resolving service issues.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior team members when necessary.
• Contribute to improving customer service processes and documentation.

Requirements

• Excellent communication and active listening skills.
• A genuine desire to help customers and provide excellent service.
• Basic computer literacy and ability to learn new software.
• Good problem-solving skills and a calm demeanor under pressure.
• Willingness to learn and follow company procedures.

Benefits

• Competitive apprenticeship salary.
• Comprehensive training in customer service best practices.
• Mentorship from experienced customer service professionals.
• Opportunities for growth within the customer service department.
• A dynamic and collaborative work environment in Mahikeng with hybrid flexibility.