Customer Service Advisor - On-Site Support & Growth

Placements24; Upington; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

On-site environment

Career advancement

Job summary

Placements24 is seeking a diligent Customer Service Advisor to join the team at the Mahikeng branch. This on-site role focuses on delivering outstanding support and building strong client relationships, handling inquiries, and resolving issues.

You will manage inquiries via phone, email, and in-person, process requests, and maintain CRM records. The ideal candidate will have front-line experience, excellent communication, problem-solving abilities, and strong attention to detail.

Qualifications

• Previous experience in a customer service or front-line support role.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and office software.
• Team oriented with attention to detail.

Responsibilities

• Engage with customers via phone, email, and in-person to provide support and information.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Process customer requests, orders, and applications accurately.
• Maintain up-to-date records of customer interactions and transactions within the CRM system.
• Collaborate with colleagues to ensure a seamless customer experience.
• Gather customer feedback to identify areas for service improvement.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Teamwork

Tools

CRM software

Microsoft Office

Job description

Placements24 is seeking a diligent Customer Service Advisor to join the team at the Mahikeng branch. This on-site role focuses on delivering outstanding support and building strong client relationships, handling inquiries, and resolving issues.

You will manage inquiries via phone, email, and in-person, process requests, and maintain CRM records. The ideal candidate will have front-line experience, excellent communication, problem-solving abilities, and strong attention to detail.