Customer Service Advisor

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund benefits

Paid time off

Company holidays

Job summary

Placements24 in Soweto is seeking a personable Customer Service Advisor to be the primary contact for customers, delivering excellent service across phone, email and in-person interactions.

You will handle inquiries, resolve issues and maintain accurate records in the CRM system, ensuring a positive experience for every customer and supporting the team.

This role offers training opportunities, a friendly work environment, and benefits including medical aid, retirement fund and paid time off.

Qualifications

• Previous experience in a customer service or advisory role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with customer service software and Microsoft Office.
• Patient and empathetic approach to customer interactions.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Answer inquiries promptly via phone, email, and in-person.
• Resolve complaints and issues to a positive outcome.
• Provide information about products and services.
• Maintain customer records in the CRM system.
• Identify opportunities to enhance the customer experience and report feedback.

Skills

Communication skills

Problem-solving

MS Office

Empathy

Multitasking

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a personable and efficient Customer Service Advisor to join their team in Soweto. In this role, you will be the primary point of contact for customers, providing excellent service and support. Your responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction across all touchpoints. This is a great opportunity to build your career in customer service within a growing organization that values its employees and clients.

Key Responsibilities

• Answer customer inquiries promptly and accurately via phone, email, and in-person.
• Resolve customer complaints and issues efficiently, ensuring a positive outcome.
• Provide information about products and services, assisting customers with their needs.
• Maintain customer records and update information in the CRM system .
• Identify opportunities to enhance the customer experience and report feedback to management.

Requirements

• Previous experience in a customer service or advisory role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using customer service software and Microsoft Office .
• A patient and empathetic approach to customer interactions.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Competitive salary and regular performance reviews.
• Opportunities for training and professional development.
• A supportive and friendly team environment.
• Medical aid and retirement fund benefits.
• Paid time off and company holidays.