Customer Service Advisor

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career growth opportunities

Wellness programs

Collaborative team atmosphere

Local business in Nelspruit

Job summary

Placements24 in Nelspruit is seeking a motivated Customer Service Advisor to join its established team. You will be the primary contact for clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.

The role offers a competitive salary, opportunities for career growth, wellness programs, and a collaborative team atmosphere. If you excel at communication and problem solving, this position provides a supportive local environment.

Qualifications

• Experience in a customer service or client-facing role.
• Excellent communication and active listening skills.
• Proficient with CRM software and standard office applications.
• High school diploma or equivalent.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve issues promptly while maintaining satisfaction.
• Process customer requests, orders, and applications.
• Build and maintain relationships through positive interactions.
• Escalate complaints to appropriate departments.
• Maintain detailed CRM records of customer interactions.

Skills

Customer service

Communication

Active listening

CRM software

Interpersonal skills

Problem solving

Education

High school diploma

Tools

Office software

CRM software

Job description

About the Role

Our client is seeking a motivated and customer-focused Customer Service Advisor to join their established team in Nelspruit . This role is key to delivering exceptional support and building lasting relationships with our clientele. You will be the primary point of contact, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator with a passion for service and enjoys working in a dynamic team environment. You will play a vital role in upholding our company’s commitment to outstanding service within the Nelspruit community.

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding services.
• Resolve customer issues efficiently and effectively, maintaining a high level of satisfaction.
• Process customer requests, orders, and applications accurately.
• Build and maintain strong relationships with customers through positive interactions.
• Escalate customer complaints or complex issues to the appropriate departments.
• Maintain detailed records of customer interactions in the CRM system.

Requirements

• Previous experience in a customer service or client-facing role.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using customer service software and standard office applications.
• Ability to remain patient and professional, especially during challenging interactions.
• Strong problem-solving skills and attention to detail.
• High school diploma or equivalent is required.

Benefits

• Competitive salary with potential for performance incentives.
• Opportunities for career growth and development within the company.
• Be part of a well-respected local business in Nelspruit .
• Access to employee wellness programs.
• A supportive and collaborative team atmosphere.