Customer Service Agent - Soweto

Placements24; Soweto; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and pension fund

Training programs

Career progression

Job summary

Placements24 is seeking a friendly and efficient Customer Service Agent to join their Soweto team. You will be the voice of the company, handling calls and emails, resolving queries and ensuring customer satisfaction.

Based in Gauteng's heart, this role offers opportunities for professional development within a supportive, team-oriented environment. A high school diploma and CRM familiarity are preferred.

Qualifications

• Previous experience in a customer service or call centre environment is preferred.
• Strong communication and listening skills.
• Basic computer literacy and familiarity with CRM systems.

Responsibilities

• Handle incoming customer calls and emails, addressing inquiries and providing solutions.
• Assist customers with product information, order status, and service-related questions.
• Troubleshoot and resolve customer issues, ensuring a satisfactory outcome.
• Process customer transactions and update account information accurately.
• Escalate complex issues to supervisors or relevant departments when required.
• Maintain a high level of customer service standards at all times.

Skills

Customer service

Communication

Active listening

Education

High school diploma or equivalent

Tools

CRM systems

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Agent to join their team in Soweto . You will be the voice of the company, providing top-tier support and resolving customer queries effectively. This role is essential for maintaining customer satisfaction and loyalty. You will work within a dedicated support unit, contributing to a positive and productive team dynamic, and offering opportunities for professional development within the customer service field in the heart of Gauteng .

Key Responsibilities

• Handle incoming customer calls and emails, addressing inquiries and providing solutions.
• Assist customers with product information, order status, and service-related questions.
• Troubleshoot and resolve customer issues, ensuring a satisfactory outcome.
• Process customer transactions and update account information accurately.
• Escalate complex issues to supervisors or relevant departments when required.
• Maintain a high level of customer service standards at all times.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Strong communication and listening skills .
• Ability to remain patient and professional, even in challenging situations.
• Basic computer literacy and familiarity with CRM systems.
• High school diploma or equivalent.
• A positive and proactive approach to customer interactions.

Benefits

• Competitive salary package, reviewed annually.
• Medical aid and pension fund contributions.
• Training programs to enhance customer service skills.
• A supportive and team-oriented work environment in Soweto .
• Opportunities for career progression within the company.