Retail Customer Experience Specialist

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive annual salary

Health and dental insurance

Staff discounts on merchandise

Training and development opportunities

Supportive customer-centric culture

Job summary

Placements24 in Soweto is seeking a dedicated Retail Customer Experience Specialist to ensure every customer interaction is positive and memorable. You will handle inquiries, educate customers on products, assist with store navigation, and process transactions with accuracy while upholding service excellence.

Ideal candidates have retail customer-service experience, excellent communication and problem-solving skills, and the ability to work well in a team in Gauteng's dynamic retail environment.

Qualifications

• Proven experience in a customer service or customer-facing role, preferably in retail.
• Exceptional communication and active listening skills.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Proficiency in using POS systems and basic computer applications.
• A genuine desire to help customers and create positive experiences.
• Ability to work effectively as part of a team.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Resolve customer complaints and issues effectively, turning potentially negative experiences into positive ones.
• Gather and analyze customer feedback to identify areas for service improvement.
• Educate customers on product features, benefits, and available services.
• Assist customers with navigating store layouts and finding desired products.
• Process sales transactions accurately and efficiently.
• Collaborate with store management and staff to ensure a consistent customer experience.
• Maintain a positive and helpful attitude, embodying the brand's commitment to service excellence.

Skills

Customer service

Communication

Problem solving

POS systems

Teamwork

Active listening

Education

High school diploma

Tools

POS systems

Basic computer applications

Job description

About the Role

Our client is seeking a dedicated and empathetic Retail Customer Experience Specialist to join their team in Soweto . This role is central to ensuring every customer interaction is positive and memorable, fostering loyalty and satisfaction. You will be the primary point of contact for customer inquiries, feedback, and issue resolution, working diligently to uphold the company's reputation for excellent service. This position requires strong communication skills, a problem-solving mindset, and a genuine passion for exceeding customer expectations within the dynamic retail environment of Gauteng.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Resolve customer complaints and issues effectively, turning potentially negative experiences into positive ones.
• Gather and analyze customer feedback to identify areas for service improvement.
• Educate customers on product features, benefits, and available services.
• Assist customers with navigating store layouts and finding desired products.
• Process sales transactions accurately and efficiently.
• Collaborate with store management and staff to ensure a consistent customer experience.
• Maintain a positive and helpful attitude, embodying the brand's commitment to service excellence.

Requirements

• Proven experience in a customer service or customer-facing role, preferably in retail.
• Exceptional communication and active listening skills.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Proficiency in using POS systems and basic computer applications.
• A genuine desire to help customers and create positive experiences.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Comprehensive health and dental insurance coverage.
• Generous employee discounts on merchandise.
• Opportunities for training and professional development.
• A supportive and customer-centric work culture.