Customer Service Agent

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health benefits

Development opportunities

Supportive team

Job summary

Placements24 is seeking a Customer Service Agent to join a hybrid team in Soweto. You will be the primary contact for customers, addressing inquiries and resolving issues with care and professionalism.

You will handle inquiries via phone, email, and chat, maintain CRM records, and escalate complex issues when needed. Hybrid work and comprehensive benefits are part of the role.

Qualifications

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Familiarity with ticketing systems and CRM software is a plus.
• Ability to work effectively in a hybrid environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with speed and accuracy.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Provide information about products, services, and company policies.
• Maintain accurate customer records and interaction details in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.

Skills

Communication

Active listening

Problem solving

Ticketing systems

CRM software

Hybrid work

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is looking for an enthusiastic Customer Service Agent to join their hybrid team in Soweto . This role is key to delivering exceptional customer experiences by addressing inquiries and resolving issues efficiently and effectively. You will be the primary point of contact for customers, ensuring their needs are met and their concerns are addressed with care and professionalism. This position blends in-office collaboration with remote flexibility to support a healthy work-life balance.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with speed and accuracy.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Provide information about products, services, and company policies.
• Maintain accurate customer records and interaction details in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.

Requirements

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Familiarity with ticketing systems and CRM software is a plus.
• Ability to work effectively in a hybrid environment.

Benefits

• Competitive annual salary.
• Hybrid work model offering flexibility.
• Comprehensive health benefits.
• Opportunities for skill development and advancement.
• A positive and supportive team environment.