Client Support Agent

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work options

Training and career advancement

Wellness programs

Collaborative environment in Soweto

Job summary

Placements24 in Soweto is seeking a proactive Client Support Agent to join our client’s team under a hybrid work arrangement. You will handle inquiries, resolve issues, and provide product information to ensure timely, high-quality service.

The role emphasizes customer relationships, collaboration with internal teams, and accurate CRM records. The ideal candidate has client support experience, strong communication skills, and a service-oriented mindset.

Qualifications

• Experience in client support or customer service.
• Strong communication and interpersonal skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Troubleshoot and resolve client issues with prompt resolutions.
• Maintain accurate records of client interactions in the CRM.
• Provide information on products, services, and policies.
• Collaborate with internal teams to address complex client needs.

Skills

Client support experience

Strong communication skills

CRM software proficiency

Multitasking

Customer-centric approach

Tools

Helpdesk software

Job description

About the Role

Our client is seeking a proactive and customer-focused Client Support Agent to join their team in Soweto , with a hybrid work arrangement. This role is crucial for ensuring clients receive timely and effective assistance, fostering strong relationships and high satisfaction levels. You will be responsible for managing inquiries, resolving issues, and providing valuable product information. This position operates within a supportive team environment that encourages professional growth and values excellent customer service delivery, contributing to the company's success.

Key Responsibilities

• Respond to client inquiries and requests via phone, email, and chat.
• Troubleshoot and resolve client issues, ensuring prompt and satisfactory resolutions.
• Maintain accurate records of client interactions and service requests in the CRM.
• Provide information on products, services, and company policies.
• Collaborate with internal teams to address complex client needs.

Requirements

• Previous experience in a client support or customer service role.
• Strong communication and interpersonal skills, with a patient and helpful attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.
• A customer-centric approach and a commitment to service excellence.

Benefits

• Competitive annual salary.
• Flexible hybrid work options.
• Opportunities for training and career advancement.
• Employee wellness programs and support.
• A collaborative and encouraging work environment in Soweto.