Customer Service Advisor

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical and pension benefits

Full-time position

Training and development

Friendly team in Richards Bay

Job summary

Placements24 is partnering with a client in Richards Bay to recruit a Customer Service Advisor. You will deliver both face-to-face and remote assistance, resolving queries and providing product information to build lasting relationships in KwaZulu-Natal.

You will handle inquiries, process orders and account updates, educate customers on services and promotions, and maintain strong knowledge of offerings to support effective service delivery.

Qualifications

• Demonstrated experience in a customer service role, preferably in a retail or client-facing setting.
• Excellent communication, listening, and problem-solving skills.
• Familiarity with customer relationship management (CRM) systems.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organizational capabilities.

Responsibilities

• Serve as the primary point of contact for customer inquiries, offering solutions and support.
• Handle customer complaints and issues with professionalism and efficiency, aiming for first-contact resolution.
• Process customer requests, orders, and account updates accurately.
• Educate customers on available services and promotions.
• Maintain comprehensive knowledge of company products and services to assist customers effectively.

Skills

Customer service

Communication

Problem solving

Organizational skills

Tools

CRM software

Job description

Our client is seeking an engaging and skilled Customer Service Advisor to join their dedicated team in Richards Bay . This role is essential for providing face-to-face and remote assistance, ensuring every customer interaction is positive and productive. You will be instrumental in resolving queries, providing product information, and building lasting customer relationships within the KwaZulu-Natal region. This is an excellent opportunity for someone who enjoys direct customer interaction and thrives in a vibrant, supportive office environment in the heart of Richards Bay .

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, offering solutions and support.
• Handle customer complaints and issues with professionalism and efficiency, aiming for first-contact resolution.
• Process customer requests, orders, and account updates accurately.
• Educate customers on available services and promotions.
• Maintain comprehensive knowledge of company products and services to assist customers effectively.

Requirements

• Demonstrated experience in a customer service role, preferably in a retail or client-facing setting.
• Excellent communication, listening, and problem-solving skills.
• Familiarity with customer relationship management (CRM) systems.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organizational capabilities.

Benefits

• Competitive annual salary with potential for overtime pay.
• A stable, full-time position with regular business hours.
• Comprehensive benefits package including medical and pension contributions.
• Ongoing training and opportunities for skill enhancement.
• A friendly and team-oriented workplace in Richards Bay .