Customer Service Advisor

Placements24; Bloemfontein; Hybrid; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance-based incentives

Training and development programs

Supportive team culture

Annual leave

Job summary

Placements24 in Welkom is seeking a Customer Service Advisor to be the first point of contact for customers, handling inquiries and guiding them through product information and policies.

You will resolve issues with professionalism, process orders and returns, and collaborate with colleagues to meet service targets while maintaining a positive brand image.

This role offers training, development opportunities, and a supportive team culture with standard benefits and annual leave.

Qualifications

• Strong communication and listening abilities.
• Proficiency with basic computer applications and CRM systems.
• Ability to stay calm and professional under pressure.
• Willingness to work in Welkom and support teamwork.

Responsibilities

• Handle incoming customer queries via phone, email, and online chat platforms.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently and aim for first-contact resolution.
• Process orders, returns, and account updates.
• Meet performance metrics for response times and customer satisfaction.

Skills

Communication skills

Active listening

Basic computer skills

Calm under pressure

Teamwork

Tools

CRM systems

Job description

About the Role

Our client is looking for an energetic and professional Customer Service Advisor to join their team in Welkom . You will be the first point of contact for customers, managing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role requires a blend of interpersonal skills and problem-solving abilities, contributing to a positive brand image. The successful candidate will work in a dynamic office environment in Welkom , collaborating with colleagues to deliver outstanding service and support.

Key Responsibilities

• Handle incoming customer queries via phone, email, and online chat platforms.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently and professionally, aiming for first-contact resolution.
• Process customer requests such as orders, returns, and account updates.
• Contribute to team goals by meeting performance metrics for response times and customer satisfaction.

Requirements

• Previous experience in a customer service role is advantageous.
• Exceptional communication and active listening skills.
• Proficiency in basic computer applications and CRM systems.
• Ability to remain calm and professional under pressure.
• Strong commitment to customer satisfaction and teamwork in Welkom .

Benefits

• Competitive hourly wage.
• Opportunities for performance-based incentives.
• Access to training and development programs.
• A supportive and team-oriented work culture.
• Standard company benefits such as annual leave.