Customer Service Consultant

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work flexibility

Training opportunities

Retirement plans

Team collaboration

Job summary

Placements24 is seeking a dynamic Customer Service Consultant to join the team in Upington. You will handle inquiries, resolve issues, and build strong relationships with customers, contributing to service excellence.

In a hybrid role, you will work with a supportive team in the Northern Cape, maintaining records and providing product information. The ideal candidate has prior customer service experience and strong communication skills.

Qualifications

• Previous experience in a customer service role is essential.
• Excellent communication and active listening skills.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving skills and a patient, customer-centric approach.

Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing accurate and timely responses.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Provide information about products, services, and company policies.
• Maintain detailed customer records and document interactions.
• Identify opportunities to enhance customer satisfaction and loyalty.

Skills

Customer service

Communication

Active listening

Problem-solving

Customer-centric

Education

High school diploma or equivalent

Tools

CRM software

Customer support tools

Job description

About the Role

Our client is seeking a dynamic Customer Service Consultant to join their team in Upington . You will be responsible for providing exceptional support to customers, addressing their inquiries, and resolving issues to ensure satisfaction. This role is key to fostering positive customer relationships and upholding the company’s reputation for service excellence. Working within a supportive team, you will contribute to the company’s operations in the Northern Cape , playing a vital role in customer retention and overall success.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing accurate and timely responses.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Provide information about products, services, and company policies.
• Maintain detailed customer records and document interactions.
• Identify opportunities to enhance customer satisfaction and loyalty.

Requirements

• Previous experience in a customer service role is essential.
• Excellent communication and active listening skills.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving skills and a patient, customer-centric approach.
• High school diploma or equivalent; further training is a plus.

Benefits

• Competitive salary and performance incentives.
• Hybrid work flexibility to balance work and personal life.
• Opportunities for training and career advancement.
• Comprehensive benefits package including health and retirement plans.
• A positive and collaborative team culture.