Customer Service Administrator

Placements24; Impendle Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid scheme

Retirement fund

Professional development and training

Job summary

Placements24 is seeking a diligent Customer Service Administrator for a hybrid role in Kimberley, Northern Cape. You will handle inquiries, process orders, and maintain customer records while liaising with operations to trace shipments and resolve issues.

The ideal candidate has strong organizational and communication skills, with proficiency in Microsoft Office and experience with CRM systems. This role offers a balance of office and remote work.

Qualifications

• 2+ years in customer service or administrative role.
• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM software is advantageous.

Responsibilities

• Handle customer inquiries via phone, email, and in person with prompt, professional responses.
• Process and track customer orders, ensuring accuracy and timely submission to departments.
• Maintain and update customer records in the CRM/database.
• Coordinate with operations to track shipments and resolve delivery issues.
• Prepare reports on customer service activities and order volumes.

Skills

Organizational skills

Time management

Written & verbal communication

Microsoft Office proficiency

CRM software familiarity

Tools

Microsoft Office Suite

CRM software

Job description

About the Role

Our client, a well-established logistics company, is seeking a diligent and organized Customer Service Administrator to join their operations in **Kimberley, Northern Cape**. This role is integral to ensuring smooth communication between clients and operational teams, processing orders, and managing customer inquiries efficiently. You will be responsible for maintaining accurate records, coordinating logistics information, and providing support to ensure client satisfaction. The position offers a **Hybrid** work arrangement, providing a balance between working in our **Kimberley** office and enjoying remote flexibility. The ideal candidate will have excellent administrative and communication skills and a keen eye for detail.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and in-person, providing prompt and professional responses.
• Process customer orders, ensuring accuracy and timely submission to relevant departments.
• Maintain customer records and update information in the company's database and CRM system.
• Coordinate with operational teams to track shipments, resolve delivery issues, and provide updates to clients.
• Prepare reports on customer service activities, order volumes, and issue resolution.
• Assist with administrative tasks, including scheduling, correspondence, and document management.
• Ensure adherence to company policies and procedures in all customer interactions.
• Identify opportunities to improve customer service processes and client communication.
• Collaborate with the sales and operations teams to ensure a seamless customer experience.

Requirements

• Minimum of 2 years of experience in a customer service or administrative role.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM software is advantageous.
• Ability to work effectively in a **Hybrid** work environment, balancing office-based and remote tasks.
• A detail-oriented approach and a commitment to accuracy.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with the **Kimberley, Northern Cape** area and its logistics landscape is a plus.

Benefits

Our client offers a competitive annual salary of approximately R per annum , depending on experience and qualifications. The **Hybrid** work model allows for improved work-life balance. Benefits include participation in the company's medical aid scheme and retirement fund. We provide opportunities for professional development and training to enhance your skills. Join a dedicated team in **Kimberley** and contribute to a company known for its commitment to service excellence. This role provides a solid foundation for career growth.