Customer Service Agent

Placements24; Noord-Kaap; On-site; ZAR 100,000 - 180,000; Full time

Benefits offered by this job

On-site work in Kimberley

Medical aid

Career advancement opportunities

Training program

Job summary

WhatJobs Direct in Kimberley, Northern Cape, is seeking a dedicated Customer Service Agent to join our local team. You will be the first point of contact for customers, handling inquiries and resolving issues with professionalism and empathy.

This role requires strong communication, problem-solving, and CRM proficiency, with on-site work in Kimberley. Previous customer service experience is desirable, and you will contribute to high service standards and customer satisfaction.

Qualifications

• Previous customer service experience is highly desirable.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Proficiency in basic computer operations and CRM software.
• Ability to multitask and manage time effectively in a busy environment.
• A friendly and patient demeanor with a customer-centric approach.
• Willingness to work in our Kimberley, Northern Cape office.
• High school diploma or equivalent.
• Ability to learn quickly and adapt to new processes.

Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide information about products and services.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Process orders, forms, and applications as needed.
• Maintain accurate customer records and update CRM system.
• Follow communication guidelines and company procedures.
• Identify customer needs and assist them effectively.
• Escalate issues to the appropriate departments when necessary.
• Contribute to team goals and performance metrics.
• Ensure a positive customer experience in all interactions.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

CRM software

Time management

Teamwork

Adaptability

Customer-centric

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is looking for a dedicated Customer Service Agent to join their team in Kimberley, Northern Cape. This role is essential for providing excellent customer support and ensuring client satisfaction. You will be the first point of contact for many of our customers, handling inquiries and resolving issues with professionalism and efficiency. This position requires you to be present in our Kimberley, Northern Cape office, fostering a strong team environment and directly contributing to the local business community.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide information about products and services.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Process orders, forms, and applications as needed.
• Maintain accurate customer records and update CRM system.
• Follow communication guidelines and company procedures.
• Identify customer needs and assist them effectively.
• Escalate issues to the appropriate departments when necessary.
• Contribute to team goals and performance metrics.
• Ensure a positive customer experience in all interactions.

Requirements

• Previous customer service experience is highly desirable.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Proficiency in basic computer operations and CRM software.
• Ability to multitask and manage time effectively in a busy environment.
• A friendly and patient demeanor with a customer-centric approach.
• Willingness to work in our Kimberley, Northern Cape office.
• High school diploma or equivalent.
• Ability to learn quickly and adapt to new processes.
• Team player with a positive attitude.

Benefits

• Competitive annual salary of R .
• On-site work in Kimberley, Northern Cape, fostering team collaboration.
• Opportunities for training and career advancement within the company.
• Comprehensive benefits package including medical aid.
• A positive and supportive work environment.
• Be an integral part of the local Kimberley, Northern Cape business scene.
• Potential for performance-based bonuses.