Client Account Coordinator

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work in Kimberley

On-the-job training

Professional development opportunities

Supportive team environment

Diverse client base

Job summary

Placements24 in Kimberley, Northern Cape, seeks a detail-oriented Client Account Coordinator to support the account management team and ensure smooth service delivery to clients. You will handle administrative tasks, onboarding, CRM updates, and client communications in a hybrid work setting.

The role emphasizes strong organizational skills, excellent communication, and the ability to manage multiple tasks while maintaining data integrity.

Qualifications

• High school diploma or equivalent; a certificate or diploma in Business Administration or related field preferred.
• Minimum 2 years of experience in administrative, client support, or account coordination roles.
• Strong organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and manage time effectively.
• Proactive, problem-solving mindset.
• Hybrid work setting experience preferred.
• Familiarity with Northern Cape business landscape is a plus.

Responsibilities

• Provide administrative support to the account management team, including scheduling meetings, preparing reports, and managing correspondence.
• Liaise between clients and internal departments for clear communication and quick issue resolution.
• Assist with client onboarding ensuring documentation is collected and processed.
• Maintain client records and update CRM with relevant information.
• Process client requests, orders, and inquiries efficiently.
• Prepare client presentations and proposals with account managers.
• Track project timelines and ensure deadlines are met.
• Gather client feedback and assist in coordinating satisfaction surveys.
• Coordinate with internal teams to resolve client issues.
• Contribute to a responsive and professional client experience.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Time management

Team collaboration

Education

High school diploma

Business Administration diploma

Tools

Microsoft Office Suite

CRM software

Job description

About the Role

Our client is seeking a detail-oriented and proactive Client Account Coordinator to join their team in Kimberley, Northern Cape . This role is essential for supporting the account management team and ensuring the smooth delivery of services to our valued clients. You will be involved in a variety of administrative and client-facing tasks, contributing directly to client satisfaction and retention. This is an excellent opportunity for an organized individual looking to build a career in client relations and operations within the dynamic business environment of Kimberley .

Key Responsibilities

• Provide administrative support to the account management team, including scheduling meetings, preparing reports, and managing correspondence.
• Act as a liaison between clients and internal departments, ensuring clear communication and prompt issue resolution.
• Assist with client onboarding processes, ensuring all necessary documentation and information is collected and processed accurately.
• Maintain client records and update CRM systems with relevant information, ensuring data integrity.
• Process client requests, orders, and inquiries efficiently and accurately.
• Prepare client presentations and proposals in collaboration with the account managers.
• Track project timelines and deliverables, ensuring deadlines are met.
• Gather client feedback and assist in coordinating customer satisfaction surveys.
• Support in resolving client issues by coordinating with relevant internal teams.
• Contribute to the overall client experience by providing responsive and professional support.

Requirements

• High school diploma or equivalent; a certificate or diploma in Business Administration or a related field is preferred.
• Minimum of 2 years of experience in an administrative, client support, or account coordination role.
• Strong organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
• Ability to multitask, prioritize tasks, and manage time effectively.
• A proactive and problem-solving attitude.
• Ability to work independently and as part of a team in a hybrid work setting.
• Familiarity with the Northern Cape business landscape is a plus.
• Professional and friendly demeanor.

Benefits

• Competitive annual salary of ZAR.
• Hybrid work arrangement offering flexibility and collaboration in our Kimberley office.
• Opportunity to work with a reputable company and support a diverse client base.
• On-the-job training and professional development opportunities.
• Supportive team environment.
• Contribution to key client relationship management functions.