Administrative Coordinator - Client Services

Placements24; Noord-Kaap; Hybrid; ZAR 220,000 - 320,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Generous annual leave

Job summary

Placements24 is seeking an organised Administrative Coordinator for a reputable Kimberley-based service provider in the Northern Cape. The role sits within the Client Services team and supports sales and service delivery.

You will manage client interactions, coordinate service delivery, and maintain client records with strong attention to detail, in a hybrid on-site/remote arrangement. The ideal candidate has 3+ years in admin/client services, excellent communication, and proficiency in MS

Qualifications

• High School Diploma or equivalent; business/admin education advantageous.
• 3+ years in administrative or client service role.
• Excellent organizational and time management with strong attention to detail.
• Proficiency in Microsoft Office and CRM experience is a plus.

Responsibilities

• Manage client inquiries via phone, email, and in-person, providing timely and professional responses.
• Coordinate client appointments, service schedules, and follow-ups.
• Maintain client records and update databases with accurate information.
• Prepare client-facing documents, including proposals, service agreements, and invoices.
• Liaise with internal departments to ensure seamless service delivery to clients.
• Assist with the onboarding of new clients, managing necessary administrative procedures.
• Process client feedback and elevate issues to appropriate personnel when necessary.
• Support the sales team with administrative tasks and reporting.
• Organize and maintain filing systems for client-related documentation.
• Ensure a positive client experience throughout their engagement with the company.

Skills

Customer service

Organizational skills

Communication skills

MS Office

CRM software

Multitasking

Problem solving

Teamwork

Attention to detail

Education

High School Diploma

Tools

CRM software

Job description

About the Role

Our client, a reputable service provider based in Kimberley, Northern Cape, ZA, is seeking an organized and customer-focused Administrative Coordinator to join their Client Services team. This role is essential for managing client interactions, coordinating service delivery, and ensuring a high level of administrative support for the sales and service departments. The ideal candidate possesses excellent communication and organizational skills, with a strong ability to multitask and a genuine commitment to client satisfaction. This hybrid position allows for a blend of in-office collaboration and remote flexibility, based in Kimberley, Northern Cape, ZA. You will be instrumental in maintaining efficient client relations and supporting the operational success of the team.

Key Responsibilities

• Manage client inquiries via phone, email, and in-person, providing timely and professional responses.
• Coordinate client appointments, service schedules, and follow-ups.
• Maintain client records and update databases with accurate information.
• Prepare client-facing documents, including proposals, service agreements, and invoices.
• Liaise with internal departments to ensure seamless service delivery to clients.
• Assist with the onboarding of new clients, managing necessary administrative procedures.
• Process client feedback and elevate issues to appropriate personnel when necessary.
• Support the sales team with administrative tasks and reporting.
• Organize and maintain filing systems for client-related documentation.
• Ensure a positive client experience throughout their engagement with the company.

Requirements

• A High School Diploma or equivalent is required; further education in a business or administrative field is advantageous.
• Minimum of 3 years of experience in an administrative or client service role.
• Proven customer service skills and a friendly, professional demeanor.
• Excellent organizational and time management abilities, with a strong attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software experience is a plus.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks efficiently and prioritize effectively.
• A proactive approach to problem-solving and teamwork.
• Must be able to work on-site in Kimberley, Northern Cape, ZA, with hybrid work flexibility.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including medical aid and a retirement fund.
• This hybrid role provides the flexibility to work remotely part of the week, while collaborating in our Kimberley, Northern Cape, ZA office.
• You will be part of a friendly and supportive team, with opportunities for professional development.
• The company values work-life balance and offers a generous annual leave allowance.