Client Support Specialist - Kimberley

Placements24; Noord-Kaap; Vor Ort; ZAR 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Incentives

Medical aid

Retirement fund

Professional development

On-site office

Annual leave & sick leave

Zusammenfassung

Placements24 is seeking a Client Support Specialist for their Kimberley, Northern Cape office. You will be the primary contact for clients, handling inquiries, scheduling meetings, and assisting with project information.

The ideal candidate has a minimum of 2 years in client support or related roles, strong communication, and proficiency with MS Office; CRM experience is advantageous. Must be based in or relocate to Kimberley.

Qualifikationen

• High school diploma or equivalent; a Bachelor's degree in a related field is preferred.
• Minimum of 2 years of experience in a client support, administrative, or customer service role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM software is an advantage.
• Ability to multitask and prioritize effectively in a busy office environment.
• Client-focused attitude and strong interpersonal skills.
• Must be based in or willing to relocate to Kimberley.
• Professional demeanor and appearance.

Aufgaben

• Serve as the main point of contact for clients, responding to inquiries promptly and professionally.
• Schedule client meetings, appointments, and project-related consultations.
• Assist clients with accessing information and resources related to their projects.
• Maintain accurate client records and communication logs in the CRM system.
• Coordinate with internal teams to ensure client requests are addressed efficiently.
• Prepare client-facing documents, reports, and presentations.
• Manage client feedback and escalate issues as needed to appropriate personnel.
• Ensure a high level of client satisfaction through proactive engagement.
• Support the onboarding process for new clients.
• Contribute to maintaining a positive and professional office environment in Kimberley.

Kenntnisse

Verbal communication

Written communication

Organization

CRM experience

MS Office suite

Multitasking

Client focus

Ausbildung

High school diploma

Bachelor's degree preferred

Tools

CRM software

Jobbeschreibung

About the Role

Our client, a reputable consulting firm, is seeking a professional Client Support Specialist to join their office in Kimberley, Northern Cape . This role is critical in providing comprehensive support to our valued clients, ensuring their needs are met and their experience with our firm is positive and productive. You will be the primary point of contact for clients, handling inquiries, scheduling meetings, and assisting with project-related information. This is an on-site position within our client's established office in Kimberley , offering a structured and collaborative work environment. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a client-centric mindset. We are looking for an individual who is proactive, detail-oriented, and dedicated to maintaining high standards of service in the Northern Cape .

Key Responsibilities

• Serve as the main point of contact for clients, responding to inquiries promptly and professionally.
• Schedule client meetings, appointments, and project-related consultations.
• Assist clients with accessing information and resources related to their projects.
• Maintain accurate client records and communication logs in the CRM system.
• Coordinate with internal teams to ensure client requests are addressed efficiently.
• Prepare client-facing documents, reports, and presentations.
• Manage client feedback and escalte issues as needed to appropriate personnel.
• Ensure a high level of client satisfaction through proactive engagement.
• Support the onboarding process for new clients.
• Contribute to maintaining a positive and professional office environment in Kimberley .

Requirements

• High school diploma or equivalent; a Bachelor's degree in a related field is preferred.
• Minimum of 2 years of experience in a client support, administrative, or customer service role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM software is an advantage.
• Ability to multitask and prioritize effectively in a busy office environment.
• Client-focused attitude and strong interpersonal skills.
• Must be based in or willing to relocate to Kimberley .
• Professional demeanor and appearance.

Benefits

• Competitive annual salary.
• Performance-based incentives.
• Medical aid assistance.
• Retirement fund contribution.
• Opportunities for professional development.
• Stable on-site work environment in Kimberley .
• Paid annual leave and sick leave.
• Team collaboration and support.
• Exposure to diverse client projects.
• Positive workplace culture.