Hybrid Customer Service Administrator - Logistics

Placements24; Impendle Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid scheme

Retirement fund

Professional development and training

Job summary

Placements24 is seeking a diligent Customer Service Administrator for a hybrid role in Kimberley, Northern Cape. You will handle inquiries, process orders, and maintain customer records while liaising with operations to trace shipments and resolve issues.

The ideal candidate has strong organizational and communication skills, with proficiency in Microsoft Office and experience with CRM systems. This role offers a balance of office and remote work.

Qualifications

• 2+ years in customer service or administrative role.
• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM software is advantageous.

Responsibilities

• Handle customer inquiries via phone, email, and in person with prompt, professional responses.
• Process and track customer orders, ensuring accuracy and timely submission to departments.
• Maintain and update customer records in the CRM/database.
• Coordinate with operations to track shipments and resolve delivery issues.
• Prepare reports on customer service activities and order volumes.

Skills

Organizational skills

Time management

Written & verbal communication

Microsoft Office proficiency

CRM software familiarity

Tools

Microsoft Office Suite

CRM software

Job description

Placements24 is seeking a diligent Customer Service Administrator for a hybrid role in Kimberley, Northern Cape. You will handle inquiries, process orders, and maintain customer records while liaising with operations to trace shipments and resolve issues.

The ideal candidate has strong organizational and communication skills, with proficiency in Microsoft Office and experience with CRM systems. This role offers a balance of office and remote work.