Customer Relationship Officer

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid contributions

Pension fund enrollment

Paid time off

Professional development opportunities

Employee assistance program

Job summary

Placements24 is seeking a proactive Customer Relationship Officer for a community-focused NGO in Kimberley, Northern Cape. You will manage client inquiries, provide information, resolve issues, and contribute to client retention while delivering excellent service to a diverse client base.

The role emphasizes strong interpersonal skills, empathy, and the ability to work in a hybrid environment, with regular commutes to Kimberley and a commitment to the organization's mission.

Qualifications

• Minimum 3 years in customer service or client relations.
• Excellent communication and active listening.
• Experience with CRM systems.
• Ability to work in a hybrid environment.
• Residence in Kimberley or commutable.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and providing information about services.
• Build and maintain strong, trusting relationships with clients through regular communication.
• Listen to client needs and concerns, and provide appropriate solutions or escalations.
• Manage client records and update information accurately in the CRM system.
• Assist clients with navigating services and programs offered by the organization.
• Resolve client issues and complaints promptly and effectively, ensuring client satisfaction.
• Collaborate with internal teams to ensure a cohesive client experience.
• Contribute to client feedback initiatives and surveys to gather insights.
• Promote organizational services and programs to clients.
• Maintain a high level of professionalism and empathy in all client interactions.

Skills

Customer service

Active listening

Interpersonal skills

CRM software

Problem solving

Multitasking

Empathy

Non-profit knowledge

Education

High school diploma

Certifications / tertiary education advantageous

Tools

CRM software

Job description

About the Role

Our client, a dynamic non-profit organization dedicated to community development, is seeking a proactive and people-oriented Customer Relationship Officer to join their team in Kimberley, Northern Cape. This role is vital in fostering strong, positive relationships with their diverse client base, ensuring they receive excellent service and support. The ideal candidate will have exceptional interpersonal skills, a deep understanding of customer needs, and a passion for making a difference. You will be responsible for managing client inquiries, providing information, resolving issues, and contributing to client retention and satisfaction strategies. This position offers a unique opportunity to engage directly with the community and contribute meaningfully to the organization’s mission in Kimberley, Northern Cape. We are looking for a dedicated individual eager to build lasting connections.

Key Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and providing information about services.
• Build and maintain strong, trusting relationships with clients through regular communication.
• Listen to client needs and concerns, and provide appropriate solutions or escalations.
• Manage client records and update information accurately in the CRM system.
• Assist clients with navigating services and programs offered by the organization.
• Resolve client issues and complaints promptly and effectively, ensuring client satisfaction.
• Collaborate with internal teams to ensure a cohesive client experience.
• Contribute to client feedback initiatives and surveys to gather insights.
• Promote organizational services and programs to clients.
• Maintain a high level of professionalism and empathy in all client interactions.

Requirements

• Minimum of 3 years of experience in customer service, client relations, or a similar role.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities with a focus on client satisfaction.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple client interactions simultaneously.
• A compassionate and patient demeanor.
• Understanding of community-based programs or non-profit operations is a plus.
• Ability to work effectively in a hybrid work environment.
• Reside in or be able to commute regularly to Kimberley, Northern Cape.
• High school diploma or equivalent required; relevant certifications or tertiary education are advantageous.

Benefits

• An attractive annual salary of R.
• Hybrid work model offering flexibility between remote work and office collaboration in Kimberley, Northern Cape.
• Comprehensive medical aid contributions.
• Generous paid time off and holiday benefits.
• Opportunities for professional development and community engagement training.
• A supportive and mission-driven work environment.
• Pension fund enrollment.
• Employee assistance program for personal support.
• Be part of a team making a real impact in the community.
• Convenient office location.