Client Relations Officer

Placements24; Cape Town; Sur place; ZAR 290 000 - 430 000; Plein temps

Résumé du poste

Placements24 in Cape Town seeks a proactive Client Relations Officer to enhance customer engagement and satisfaction. You will build strong relationships with our client base, understand their needs, and ensure they receive optimal support.

You will act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate has excellent communication skills and a customer-centric approach, thriving in the vibrant Western Cape environment and collaborating

Qualifications

• Experience in client relations or account management.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient with CRM software for client interactions.
• Ability to understand technical product features and benefits.
• Customer-centric approach and service excellence.

Responsabilités

• Manage and nurture relationships with a portfolio of key clients.
• Address client concerns and provide timely resolutions to ensure satisfaction.
• Conduct regular check-ins and follow-ups with clients to gather feedback.
• Collaborate with sales and technical teams to ensure client needs are met.
• Identify opportunities for upselling or cross-selling based on client requirements.

Connaissances

Client relations

Account management

CRM software

Communication skills

Negotiation

Problem-solving

Outils

CRM systems

Description du poste

About the Role

Our client seeks a proactive Client Relations Officer to enhance customer engagement and satisfaction in Cape Town . This role focuses on building strong relationships with our client base, understanding their needs, and ensuring they receive optimal support. You will act as a liaison between clients and internal departments, ensuring seamless service delivery. The successful candidate will possess excellent communication skills and a deep understanding of customer service principles, thriving in the vibrant atmosphere of the Western Cape .

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Address client concerns and provide timely resolutions to ensure satisfaction.
• Conduct regular check-ins and follow-ups with clients to gather feedback.
• Collaborate with sales and technical teams to ensure client needs are met.
• Identify opportunities for upselling or cross-selling based on client requirements.

Requirements

• Previous experience in client relations , account management, or a similar customer-facing role.
• Exceptional communication, negotiation, and problem-solving skills.
• Proficiency in using CRM software to manage client interactions.
• Ability to understand and articulate technical product features and benefits.
• A customer-centric approach with a passion for service excellence.

Benefits

• Attractive salary and performance-based incentives.
• Opportunity to work in beautiful Cape Town .
• Comprehensive medical and retirement benefits.
• Continuous training and professional development programs.
• A positive and collaborative workplace culture.