Customer Relations Officer - Randburg

Placements24; Johannesburg; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work flexibility

Health benefits

Paid annual leave

Employee assistance programs

Job summary

Placements24 is seeking an experienced Customer Relations Officer for our Randburg, Gauteng team. The role focuses on building strong client relationships, handling inquiries, and ensuring service excellence in a hybrid work setting.

You will coordinate with internal teams, onboard new clients, and provide proactive support to boost satisfaction and retention. Strong communication and problem-solving abilities are essential, as is proficiency with CRM software and MS Office.

Qualifications

• Proven experience in customer relations or account management.
• Exceptional communication and interpersonal skills.
• Proficient with CRM software and MS Office.
• Ability to manage multiple client accounts simultaneously.
• Hybrid work ability with in-person Randburg meetings as needed.

Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Address and resolve client issues promptly and effectively.
• Provide regular updates and communicate service delivery status to clients.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery.
• Gather client feedback and share insights with relevant departments.
• Maintain accurate client records and interaction logs.
• Onboard new clients and guide them through initial processes.
• Participate in client meetings, both virtually and in-person in Randburg.

Skills

Customer relations

Account management

Communication

Problem-solving

Teamwork

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking an experienced and personable Customer Relations Officer to join their team in Randburg , Gauteng. This role is vital for building and maintaining strong relationships with clients, ensuring their needs are met and fostering loyalty. You will act as a key liaison, handling inquiries, resolving issues, and providing exceptional service. This position offers a hybrid work arrangement, allowing for a blend of remote flexibility and in-office engagement at our client's Randburg location. The ideal candidate is proactive, possesses excellent communication skills, and is dedicated to delivering outstanding customer experiences. This is a great chance to grow your career in client management.

Key Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Address and resolve client issues promptly and effectively.
• Provide regular updates and communicate service delivery status to clients.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery.
• Gather client feedback and share insights with relevant departments.
• Maintain accurate client records and interaction logs.
• Onboard new clients and guide them through initial processes.
• Participate in client meetings, both virtually and in-person in Randburg .

Requirements

• Proven experience in customer relations, account management, or a similar client-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple client accounts simultaneously.
• Excellent organizational and time-management skills.
• Must be comfortable working in a hybrid model, commuting to Randburg as needed.
• Proactive approach to client engagement.
• Ability to work effectively both independently and as part of a team.
• Professionalism and a high level of integrity.

Benefits

• Competitive annual salary.
• Hybrid work flexibility.
• Opportunities for professional development and training.
• Work in a dynamic team environment in Randburg .
• Comprehensive health benefits.
• Paid annual leave.
• Employee assistance programs.
• Exposure to diverse client interactions.
• Career growth within a reputable organization.